Level 1 IT Support Technician — Desktop & Network Helpdesk

MyCareerCraft; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MyCareerCraft is seeking an experienced IT Support Technician (Level 1) to join the technical support team in Gauteng. The role focuses on first-line support, desktop and network troubleshooting, and delivering prompt, professional service to users.

The ideal candidate has 2-3 years in IT support, is proficient with Windows 10/11, Microsoft 365, AD/Azure AD, and basic networking. Travel between sites may be required; a strong customer-service orientation is essential.

Qualifications

• Matric (Grade 12) is essential.
• 2-3 years of IT support or helpdesk experience.
• Proficiency with Windows 10/11 and Microsoft 365.

Responsibilities

• Serve as the first point of contact for IT incidents and service requests.
• Log, track, and resolve calls in the ITSM system.
• Troubleshoot desktop, laptop, and printer hardware.
• Install and configure software, drivers, and operating systems.
• Support Microsoft 365 and email configurations.
• Reset passwords and manage user accounts in Active Directory or Azure AD.
• Assist with basic network issues (LAN, Wi‑Fi, VPN).
• Provide remote support using approved tools.
• Escalate unresolved issues to Level 2 with proper follow-up.
• Maintain accurate incident documentation and asset records.

Skills

Verbal communication

Written communication

Customer service

Basic networking & troubleshooting

Education

IT-related certificate or diploma (NQF 5)

CompTIA A+ or equivalent

Tools

ITSM systems (ServiceNow)

ITSM systems (Freshservice)

ITSM systems (ManageEngine)

Jira Service Desk

MDT/SCCM

Remote monitoring tools

Job description

MyCareerCraft is seeking an experienced IT Support Technician (Level 1) to join the technical support team in Gauteng. The role focuses on first-line support, desktop and network troubleshooting, and delivering prompt, professional service to users.

The ideal candidate has 2-3 years in IT support, is proficient with Windows 10/11, Microsoft 365, AD/Azure AD, and basic networking. Travel between sites may be required; a strong customer-service orientation is essential.