Service Desk Consultant (L1) X 2

Greys Recruitment; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Greys Recruitment in Sunninghill, Gauteng, seeks two Level 1 Service Desk Consultants to deliver first-line IT support and excellent customer service. Responsibilities include logging and resolving incidents, troubleshooting Windows, Microsoft 365, and basic network issues, and escalating where needed.

Candidates should have Matric, IT qualification, and ITIL Foundation is a plus; 3–5 years' IT service desk experience preferred, with remote and on-site support experience.

Qualifications

• First-line technical support to clients and end users.
• Strong troubleshooting and problem-solving skills.
• Experience with ticketing systems and service management tools.
• Deliver excellent customer service.

Responsibilities

• Provide Level 1 technical support to clients and end users.
• Log, manage, and resolve incidents and service requests within SLA timeframes.
• Troubleshoot hardware, software, Windows, Microsoft 365, and basic networking issues.
• Escalate unresolved issues to the appropriate support teams.
• Maintain accurate records of incidents, resolutions and customer interactions.
• Follow service desk procedures and incident management processes.
• Assist with system installations, configurations, and user support where required.

Skills

Customer service

Troubleshooting

Problem solving

Communication

Education

Matric (Grade 12)

IT qualification (Certificate/Diploma/Degree)

ITIL Foundation Certification

Tools

Ticketing systems

Service management tools

Job description

Our client, a well-established IT Services Company, is urgently seeking two professional and customer-focused Level 1 (L1) Service Desk Consultants to join their team in Sunninghill, Gauteng.
The successful candidates will provide first-line technical support to clients and end users, troubleshoot IT-related issues, manage service requests, and deliver excellent customer service.

Qualifications

• Matric (Grade 12).
• Relevant IT qualification (Certificate, Diploma, or Degree) will be advantageous.
• ITIL Foundation Certification will be advantageous.

Experience

• 3–5 years’ experience in an IT Service Desk or Technical Support environment.
• Experience providing first-line technical support remotely and onsite.
• Experience working with ticketing systems and service management tools.
• Strong troubleshooting and problem-solving skills.

Key Responsibilities

• Provide Level 1 technical support to clients and end users.
• Log, manage, and resolve incidents and service requests within agreed Service Level Agreement (SLA) timeframes.
• Troubleshoot hardware, software, Microsoft Windows, Microsoft 365, and basic network-related issues.
• Escalate unresolved issues to the appropriate support teams.
• Maintain accurate records of incidents, resolutions, and customer interactions.
• Follow service desk procedures and incident management processes.
• Assist with system installations, configurations, and user support where required.
• Deliver professional customer service and maintain positive client relationships.

Market-related.