Level 2 Support Engineer

Lee-Ann Cullen; Durban; On-site; ZAR 223,000 - 335,000; Full time

Job summary

Lee-Ann Cullen in Durban is seeking a technically skilled Level 2 Support Engineer to join a dynamic IT company. The role requires 3–5 years of hands-on IT support or systems administration, a current Microsoft 365 certification, and a CompTIA Network+ or equivalent networking qualification.

You will troubleshoot desktops, servers, networking and cloud services, provide on-site and remote support, manage tickets, and help with documentation, monitoring and IT projects.

Qualifications

• 3–5 years hands-on IT support or systems administration in MSP or multi-customer env.
• Current Microsoft 365 certification.
• CompTIA Network+ or equivalent networking qualification.

Responsibilities

• Provide Level 1 and Level 2 technical support to customers remotely and on-site.
• Troubleshoot desktops, laptops, printers, applications, OS and connectivity issues.
• Support Microsoft 365 apps, Exchange Online, Teams, SharePoint, OneDrive, Entra ID and user access.
• Maintain and troubleshoot Windows Server environments, Active Directory, DNS, DHCP, virtualization and backups.
• Diagnose network issues including LAN, WAN, Wi-Fi, VPNs, firewalls and internet.
• Manage support tickets from diagnosis to resolution with clear customer communication.
• Assist with monitoring, patching, security updates, installations, upgrades and projects.
• Maintain technical documentation and guide junior staff with the wider team.

Skills

IT support

Microsoft 365

Networking

Education

Matric / Grade 12

Job description

R 20 000 - R 30 000 Monthly Cost To Company

Durban. An opportunity exists for a technically skilled Level 2 Support Engineer to join a dynamic IT company. The ideal candidate must have 3–5 years’ hands‑on IT support or systems administration experience within an MSP or multi-customer environment, a current Microsoft 365 certification, and CompTIA Network+ or an equivalent recognised networking qualification. Strong practical knowledge of Microsoft 365, Windows Server and business networking environments is essential, along with a valid driver’s licence and willingness to travel to customer sites.

Responsibilities:

• Provide Level 1 and Level 2 technical support to customers remotely and on‑site
• Troubleshoot desktops, laptops, printers, applications, operating systems and connectivity issues
• Support Microsoft 365 applications, Exchange Online, Teams, SharePoint, OneDrive, Entra ID and user access management
• Maintain and troubleshoot Windows Server environments, Active Directory, DNS, DHCP, virtualisation and backup systems
• Diagnose network issues involving LAN, WAN, Wi‑Fi, VPNs, firewalls and internet connectivity
• Manage support tickets from initial diagnosis through to resolution, ensuring accurate documentation and regular customer communication
• Assist with system monitoring, patching, security updates, hardware installations, upgrades and IT infrastructure projects
• Maintain technical documentation and provide guidance to junior support staff while collaborating with the wider technical team

Requirements:

• Matric / Grade 12
• 3–5 years’ relevant IT support or systems administration experience in an MSP or multi-customer environment
• Current Microsoft 365 certification
• CompTIA Network+ or an equivalent recognised networking certification
• Proven experience supporting Microsoft 365, Microsoft Windows Server and business networks
• Valid driver’s licence and willingness to travel to customer sites
• Strong analytical, troubleshooting and problem‑solving skills
• Excellent written and verbal communication skills, with a professional, customer‑focused approach
• Good organisational skills, attention to detail and the ability to manage multiple priorities
• A proactive, accountable approach, with the ability to work independently and as part of a team

Advantageous:

An IT-related diploma or degree, additional Microsoft, CompTIA or ITIL certifications, and experience with Azure, Hyper‑V, PowerShell, RMM and ticketing platforms, endpoint security, backup solutions and network infrastructure.

The successful candidate will be a reliable and service‑driven professional who takes ownership of technical issues, follows through to resolution and is committed to maintaining secure, stable and well‑supported customer IT environments.