Leisure and Hospitality Operations Lead

Placements24; Polokwane; On-site; ZAR 800,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional growth opportunities

Discounts on services

Job summary

Placements24 seeks a seasoned Leisure and Hospitality Operations Lead to oversee guest services and back-of-house operations in Polokwane. You will drive service excellence, manage budgets, and align operations with the highest standards of the Leisure & Sports sector.

Lead diverse teams, implement policies, and collaborate with departments to deliver seamless experiences for guests and members while upholding health, safety, and regulatory requirements in this hybrid role.

Qualifications

• Proven experience in operations management within the hospitality, leisure, or Leisure & Sports industry.
• Demonstrated leadership skills with the ability to manage diverse teams effectively.
• Strong financial acumen, including budgeting and cost control.
• Excellent problem-solving abilities and a proactive approach to operational challenges.

Responsibilities

• Manage and optimize the day-to-day operations of all hospitality and leisure services within the establishment.
• Develop and implement operational policies and procedures to ensure efficiency, quality, and guest satisfaction.
• Lead, train, and motivate operational teams, fostering a culture of service excellence.
• Oversee budget management, cost control, and resource allocation for operational departments.
• Ensure compliance with all health, safety, and regulatory standards pertinent to the Leisure & Sports and hospitality sectors.
• Collaborate with other departments to ensure integrated service delivery and a cohesive guest experience.

Skills

Operations management

Leadership

Budgeting

Guest experience

Job description

About the Role

Our client is seeking a seasoned Leisure and Hospitality Operations Lead to join their esteemed team in Polokwane . This critical role will oversee the operational excellence of their hospitality services, ensuring a seamless and exceptional experience for guests and members. You will be responsible for managing various operational facets, from front-of-house services to back-of-house efficiency, aligning with the high standards expected in the Leisure & Sports industry. This is an excellent opportunity for a leader with a strong background in operations to drive service quality and contribute to the strategic growth of a premier leisure establishment.

Key Responsibilities

• Manage and optimize the day-to-day operations of all hospitality and leisure services within the establishment.
• Develop and implement operational policies and procedures to ensure efficiency, quality, and guest satisfaction.
• Lead, train, and motivate operational teams, fostering a culture of service excellence.
• Oversee budget management, cost control, and resource allocation for operational departments.
• Ensure compliance with all health, safety, and regulatory standards pertinent to the Leisure & Sports and hospitality sectors.
• Collaborate with other departments to ensure integrated service delivery and a cohesive guest experience.

Requirements

• Proven experience in operations management within the hospitality, leisure, or Leisure & Sports industry.
• Demonstrated leadership skills with the ability to manage diverse teams effectively.
• Strong financial acumen, including experience with budgeting and cost control.
• Excellent problem-solving abilities and a proactive approach to operational challenges.
• A passion for delivering outstanding guest experiences and upholding high service standards.

Benefits

• Competitive salary and benefits package.
• Hybrid work arrangement offering a blend of on-site and remote work flexibility.
• Opportunities for professional growth and development within a reputable organization.
• Access to company amenities and potential discounts on services.
• A dynamic and engaging work environment in the heart of Polokwane .