Leisure Centre Operations Supervisor

Placements24; Bloemfontein; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Medical aid

Paid time off

Career advancement

Job summary

Placements24 in Bloemfontein, Free State, seeks an enthusiastic Leisure Centre Operations Supervisor to oversee daily operations and lead a front-of-house team. You will ensure a high standard of customer service, safety, and maintenance across the facility.

The role requires strong organizational and leadership abilities, with experience in staff training, guest relations, and operational policy implementation. Flexibility for after-hours work is expected in a busy leisure environment.

Qualifications

• 2+ years in a supervisory or management role within leisure, hospitality, or customer service.
• Strong customer service focus with problem-solving and conflict-resolution skills.
• Excellent organizational and time-management abilities.

Responsibilities

• Oversee day-to-day leisure centre operations, ensuring efficiency and service standards.
• Train and supervise front-of-house staff, including receptionists and customer service reps.
• Ensure cleanliness, safety checks, and maintenance; report issues promptly.

Skills

Staff supervision

Customer service

Leadership

MS Office

Tools

Booking system

Microsoft Office

Job description

About the Role

Our client is seeking an enthusiastic and experienced Leisure Centre Operations Supervisor to oversee the daily operations of their vibrant facility in Bloemfontein, Free State. This role is essential for ensuring a seamless and positive experience for all members and visitors. The Supervisor will manage front‑of‑house operations, supervise a team of receptionists and facility attendants, and ensure the cleanliness, safety, and maintenance of the centre. This position requires excellent organizational skills, strong leadership capabilities, and a commitment to delivering exceptional customer service within the Bloemfontein community. You will play a key role in upholding the centre's reputation for quality and accessibility.

Key Responsibilities

• Supervise and coordinate the day-to-day operations of the leisure centre, ensuring efficiency and adherence to service standards.
• Manage and train front‑of‑house staff, including receptionists and customer service representatives, fostering a positive team environment.
• Oversee facility cleanliness, maintenance, and safety checks, reporting any issues promptly and ensuring prompt resolution.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner, aiming for high member satisfaction.
• Manage membership sign-ups, renewals, and cancellations, ensuring accuracy in administrative processes.
• Assist in the development and implementation of operational policies and procedures.
• Ensure compliance with health and safety regulations, including emergency procedures and risk assessments.
• Manage cash handling procedures, including daily reconciliations and deposits.
• Support the planning and execution of centre events and promotional activities.
• Monitor facility usage and identify opportunities to improve operational efficiency and member experience in Free State.

Requirements

• Minimum of 2 years of experience in a supervisory or management role within the leisure, hospitality, or customer service industry.
• Proven experience in staff supervision, training, and performance management.
• Strong customer service skills with a focus on problem-solving and conflict resolution.
• Excellent organizational and time‑management abilities.
• Basic knowledge of health and safety procedures in a public facility.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and experience with booking/membership management software.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as required by operational needs.
• A proactive attitude and a commitment to maintaining high standards of service delivery in Bloemfontein.
• Enthusiasm for sports and leisure activities is an advantage.

Benefits

Our client offers a competitive salary and a benefits package that includes medical aid and paid time off. This role provides an excellent opportunity for career advancement within the leisure and sports sector. You will work in a dynamic and engaging environment in Bloemfontein, contributing directly to community well‑being. Opportunities for further training and development in facility management are available. Join a supportive team dedicated to providing outstanding recreational services. Enjoy access to centre facilities and employee wellness programs.