Leisure Centre Operations Supervisor

Placements24; Rustenburg; On-site; ZAR 330,000 - 450,000; Full time

Job summary

Placements24 is seeking a Leisure Centre Operations Supervisor to manage day-to-day operations at a community leisure facility in Rustenburg, North West. You will oversee staff, maintenance, and programming to ensure a safe, welcoming environment for all users.

Role requires strong leadership, excellent communication, and a commitment to health and safety. On-site position with potential for growth within a community-focused organization.

Qualifications

• Experience supervising staff in a leisure centre, gym or sports facility.
• Strong knowledge of facility operations, health and safety regulations, and customer service principles.
• Excellent leadership, communication and interpersonal skills.
• Ability to manage multiple tasks under pressure and meet deadlines.
• First Aid and CPR certification required.
• Knowledge of fitness, sports and recreational activities is beneficial.
• Flexible availability including weekends and public holidays.
• Experience with facility management software is an advantage.
• Proven ability to motivate and manage a team.

Responsibilities

• Supervise and coordinate the daily activities of centre staff, including lifeguards, instructors, and receptionists.
• Ensure all areas of the leisure centre are clean, well-maintained, and safe for public use.
• Manage opening and closing procedures of the facility.
• Respond to customer inquiries, concerns, and feedback promptly and professionally.
• Assist in developing and implementing fitness and sports programs.
• Monitor and manage inventory of supplies and equipment.
• Ensure compliance with health, safety, and emergency procedures.
• Conduct regular staff training on operational procedures and customer service.
• Oversee the booking system for facilities and classes.
• Report on operational issues, incident reports, and performance metrics to management.

Skills

Supervisory leadership

Staff management

Health & safety compliance

Customer service

Communication

First Aid & CPR

Facility operations

Team motivation

Tools

Facility management software

Job description

About the Role

Our client is seeking a dedicated and proactive Leisure Centre Operations Supervisor to manage the daily operations of their vibrant community leisure facility in Rustenburg, North West . This role is essential for ensuring a safe, enjoyable, and efficient environment for all users. The supervisor will be responsible for overseeing staff, managing facility upkeep, and implementing programs that meet the community's needs. This is an on-site position that requires strong leadership and a commitment to excellence in the Leisure & Sports sector. You will be a key point of contact for members and staff, ensuring a seamless experience for everyone.

Key Responsibilities

• Supervise and coordinate the daily activities of centre staff, including lifeguards, instructors, and receptionists.
• Ensure all areas of the leisure centre are clean, well-maintained, and safe for public use.
• Manage the opening and closing procedures of the facility.
• Respond to customer inquiries, concerns, and feedback promptly and professionally.
• Assist in the development and implementation of fitness and sports programs.
• Monitor and manage inventory of supplies and equipment.
• Ensure compliance with all health, safety, and emergency procedures.
• Conduct regular staff training sessions on operational procedures and customer service.
• Oversee the booking system for facilities and classes.
• Report on operational issues, incident reports, and performance metrics to management.

Requirements

• Previous experience in a supervisory role within a leisure centre, gym, or sports facility.
• Strong understanding of facility operations, health and safety regulations, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• First Aid and CPR certification is required.
• Knowledge of fitness, sports, and recreational activities is beneficial.
• Must be available to work flexible hours, including weekends and public holidays.
• A passion for the Leisure & Sports industry and community engagement.
• Experience with facility management software is an advantage.
• Proven ability to motivate and manage a team.

Benefits

This role offers a competitive salary commensurate with experience and the opportunity to contribute to a vital community resource in Rustenburg . Employees will benefit from potential for growth within the organization, ongoing training and development opportunities, and a supportive working environment. We value our team members and provide a comprehensive benefits package designed to support well-being and work-life balance. Join a dedicated team focused on promoting health and wellness within the Leisure & Sports landscape.