About the Role
Our client, a premier provider of recreational and sporting facilities, is seeking a dedicated and experienced Leisure & Sports Facilities Manager to oversee operations at their state-of-the-art venue in Centurion, Gauteng, ZA . This role is crucial for ensuring the smooth, safe, and efficient functioning of all amenities, including sports fields, gyms, pools, and event spaces. The successful candidate will be responsible for managing staff, budgets, maintenance schedules, and ensuring compliance with all health and safety regulations. We are looking for a hands-on leader with a passion for the Leisure & Sports industry and a commitment to providing an exceptional experience for members and visitors. This is a fantastic opportunity to lead a key operational hub within a respected organization and make a tangible impact on community well-being. You will be instrumental in maintaining the highest standards of operational excellence and customer satisfaction. The manager will be expected to drive continuous improvement initiatives and foster a positive and engaging environment for both staff and patrons. This role demands a proactive approach to facility upkeep and a keen eye for detail in all operational aspects.
Key Responsibilities
- Oversee the day-to-day operations of all leisure and sports facilities, ensuring they meet high standards of quality and safety.
- Manage and lead a team of facility staff, including supervisors, maintenance personnel, and customer service representatives.
- Develop and implement operational procedures, maintenance schedules, and safety protocols.
- Manage the facility budget, including forecasting, cost control, and resource allocation.
- Ensure compliance with all relevant health, safety, and environmental regulations.
- Oversee maintenance and repair activities, coordinating with external contractors when necessary.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Develop and implement strategies to enhance member experience and facility utilization.
- Manage inventory of supplies and equipment, ensuring adequate stock levels.
- Organize and supervise sports events, leagues, and other activities hosted at the facility.
- Monitor facility usage and implement measures to optimize capacity and revenue.
Requirements
- A Bachelor’s degree in Sports Management, Facility Management, Business Administration, or a related field.
- At least 5 years of experience in managing leisure or sports facilities, with a proven track record of operational success.
- Strong knowledge of facility maintenance, health and safety regulations, and risk management.
- Excellent leadership, team management, and communication skills.
- Demonstrated financial acumen and budget management experience.
- Proficiency in using facility management software and standard office applications.
- Ability to work flexible hours, including evenings, weekends, and public holidays, as required by operational needs.
- Problem-solving skills and the ability to make sound decisions under pressure.
- Passion for the Leisure & Sports industry and commitment to customer service excellence.
- Previous experience in the Centurion, Gauteng, ZA area is an asset.
Benefits
- Competitive salary package commensurate with experience.
- Comprehensive medical aid and retirement fund contributions.
- Generous annual leave and paid sick leave.
- Opportunities for professional development and training courses.
- Performance-based incentives and bonuses.
- Access to the facility's amenities for personal use.
- A stable and supportive work environment within a growing organization.
- Relocation assistance for candidates moving to Centurion, Gauteng, ZA .
- Company-provided uniform and necessary equipment.