Leisure Centre Supervisor

Placements24; Benoni; On-site; ZAR 216,000 - 264,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Professional development

Certifications opportunities

Community impact

Job summary

Placements24 in Benoni, Gauteng, is seeking a Leisure Centre Supervisor to oversee daily operations of a community leisure centre. The role focuses on customer service, staff supervision, safety, and delivering quality recreational programs.

The successful candidate will lead front desk staff, fitness instructors, lifeguards, and coordinate bookings, events, and reporting, ensuring a welcoming environment for all users.

Qualifications

• Minimum 2 years in supervisory/management in leisure, hospitality, or fitness.
• Proven ability to lead and motivate a team.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Basic health and safety knowledge in a public facility setting.
• First Aid and CPR certification is highly desirable.
• Ability to work flexible hours, including weekends and public holidays.
• Proficiency in computer systems for bookings and reporting.

Responsibilities

• Supervise the daily operations of the leisure centre, ensuring all areas are clean, safe, and well-maintained.
• Manage and support a team of front desk staff, fitness instructors, and lifeguards.
• Ensure high standards of customer service are consistently delivered to all centre members and visitors.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Oversee facility bookings, equipment maintenance, and stock management for consumables.
• Assist in the planning and promotion of leisure activities, classes, and special events.
• Ensure compliance with health, safety, and emergency procedures.
• Open and close the centre as required, managing cash handling and reporting procedures.
• Train new staff members on centre policies, procedures, and customer service standards.
• Foster a positive and motivating environment for both staff and centre users.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Team supervision

Tools

Booking software

Reporting software

Job description

About the Role

Our client, a vibrant community leisure centre, is seeking an enthusiastic and organized Leisure Centre Supervisor to join their team in Benoni, Gauteng . This role is essential for ensuring the smooth day-to-day operations of the centre, providing excellent customer service, and supervising staff to deliver high-quality recreational programs and facilities. The ideal candidate will have experience in customer-facing roles within the leisure or hospitality industry, strong leadership capabilities, and a commitment to promoting health and well-being. You will play a key role in creating a welcoming and safe environment for all centre users, from fitness enthusiasts to families enjoying recreational activities. This hands-on position requires active involvement in all aspects of centre operations.

Key Responsibilities

• Supervise the daily operations of the leisure centre, ensuring all areas are clean, safe, and well-maintained.
• Manage and support a team of front desk staff, fitness instructors, and lifeguards.
• Ensure high standards of customer service are consistently delivered to all centre members and visitors.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Oversee facility bookings, equipment maintenance, and stock management for consumables.
• Assist in the planning and promotion of leisure activities, classes, and special events.
• Ensure compliance with health, safety, and emergency procedures.
• Open and close the centre as required, managing cash handling and reporting procedures.
• Train new staff members on centre policies, procedures, and customer service standards.
• Foster a positive and motivating environment for both staff and centre users.

Requirements

• Minimum of 2 years of experience in a supervisory or management role within the leisure, hospitality, or fitness industry.
• Proven ability to lead and motivate a team.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Basic knowledge of health and safety regulations in a public facility setting.
• First Aid and CPR certification is highly desirable.
• Ability to work flexible hours, including weekends and public holidays, as per operational needs.
• Proficiency in using computer systems for bookings and reporting.
• A friendly, approachable demeanor and a passion for the leisure and sports industry in Benoni .
• Ability to remain calm and effective under pressure.

Benefits

• Our client offers a competitive salary and benefits package, including paid time off and opportunities for professional development.
• This role provides the chance to be a key leader in a valued community facility in Benoni , contributing directly to the health and happiness of its users.
• You will gain valuable supervisory experience and work within a supportive team environment.
• Opportunities to gain further certifications relevant to the leisure industry may be provided.
• Join an organization that is committed to providing excellent recreational opportunities for the local community.
• This role is essential for on-site operations and community engagement.