Operations Supervisor - Sports & Recreation Center

Placements24; Centurion; On-site; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Subsidized access to facilities

Discounts on personal training

Career advancement opportunities

Job summary

Placements24 in Centurion seeks an experienced Operations Supervisor to lead daily operations at a busy sports and recreation center. You will manage staff, oversee facility bookings and access control, and ensure safety and service quality for members and visitors.

The role requires strong leadership, organizational skills, and a passion for sports and fitness, with a hands-on approach to daily challenges and improvements.

Qualifications

• Experience leading a frontline operations team in sports, leisure, or hospitality.
• Proven ability to manage staff, schedules, and customer service standards.
• Familiarity with scheduling software, POS systems and MS Office.
• Ability to monitor budgets and control expenses, while ensuring safety and quality.
• Strong problem-solving, communication, and decision-making skills.

Responsibilities

• Supervise daily front desk, fitness instructors, and facility attendants.
• Oversee registrations, access control, bookings, and safety procedures.
• Monitor cleanliness, maintenance, and safety issues; take prompt action.
• Manage supplies, inventory, and procurement processes.
• Handle inquiries and feedback to maintain high member satisfaction.
• Help develop operational policies and train staff on service standards.
• Collaborate with marketing on events and promotions; ensure smooth openings.

Skills

Leadership

Team management

Customer service

Scheduling software

POS systems

MS Office

Tools

Scheduling software

POS systems

Microsoft Office

Job description

About the Role

Our client, a leading provider of sports and recreational services, is seeking an experienced and proactive Operations Supervisor to join their team in Centurion, Gauteng . This role is pivotal in ensuring the smooth and efficient day-to-day running of their comprehensive sports and recreation center. The Operations Supervisor will be responsible for managing staff, overseeing facility operations, ensuring high levels of customer satisfaction, and maintaining impeccable safety standards. This is a hands-on role that requires strong leadership skills, excellent organizational abilities, and a passion for the sports and leisure industry. You will play a key part in delivering exceptional experiences to members and visitors, contributing directly to the center's reputation and success in the vibrant Centurion community.

Key Responsibilities

• Supervise and coordinate the daily activities of front desk staff, fitness instructors, and facility attendants.


• Ensure all operational procedures are followed, including member registration, access control, and facility bookings.


• Monitor facility cleanliness, maintenance, and safety, promptly addressing any issues or concerns.


• Manage inventory of supplies and equipment, placing orders as necessary and ensuring efficient storage.


• Handle customer inquiries, complaints, and feedback in a professional and timely manner, striving for high member satisfaction.


• Assist in the development and implementation of operational policies and procedures.


• Conduct regular staff training sessions on customer service, safety protocols, and operational procedures.


• Collaborate with the marketing team to support promotional activities and events held at the center.


• Oversee opening and closing procedures for the facility, ensuring security.

Requirements

• Proven experience in a supervisory or management role, preferably within the sports, leisure, or hospitality industry.


• Excellent leadership, team management, and motivational skills.


• Strong customer service orientation with a commitment to exceeding member expectations.


• Proficiency in scheduling software, point-of-sale systems, and Microsoft Office Suite.


• Demonstrated ability to manage operational budgets and control expenses.


• Excellent problem-solving and decision-making skills.


• Good understanding of health and safety regulations relevant to sports facilities.


• Strong organizational and time-management abilities.


• A passion for sports and fitness is highly desirable.

Benefits

Our client offers a competitive salary commensurate with experience and a comprehensive benefits package, including medical aid and retirement fund contributions. Employees receive subsidized access to the center's facilities and programs, along with discounts on personal training and related services. Opportunities for career advancement within a growing organization are available. This role provides a dynamic work environment where you can make a tangible impact on the member experience and contribute to a thriving community hub in Centurion . Join a supportive team dedicated to promoting health, wellness, and sports participation.