Lead UX Researcher - E-commerce Platforms

Placements24; Mossel Bay; Ibrido; ZAR 900.000 - 1.300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote work opportunity

Home office stipend

Comprehensive health, dental, and view

Professional development budget

Retirement savings plan with company-m

Paid time off including vacation

Collaborative remote team culture

Descrizione del lavoro

Placements24 is seeking a highly analytical Lead UX Researcher to drive deep user understanding for leading e-commerce platforms. You will lead a team, design studies, and translate insights into actionable recommendations that shape product strategy.

This fully remote role requires 6+ years in UX research (2+ in leadership) and a strong track record influencing product decisions. Join a fast-paced digital environment and collaborate with product and data teams.

Competenze

• Minimum 6 years of UX research experience with at least 2 years in leadership.
• Proven track record influencing product strategy and design.
• Experience designing and conducting qualitative and quantitative studies.
• Strong analytical and problem-solving skills to synthesize data into insights.
• Excellent communication and stakeholder management abilities.
• Experience researching for e-commerce or digital platforms preferred.

Mansioni

• Lead and mentor a team of UX researchers.
• Define and execute a UX research strategy aligned with business goals.
• Plan, design and conduct diverse studies (interviews, surveys, usability tests).
• Analyze data to identify user needs and pain points.
• Translate findings into actionable recommendations for product, design and eng teams.
• Develop personas and journey maps to communicate insights.

Conoscenze

Team leadership

UX research

Qualitative methods

Quantitative methods

Stakeholder influencing

Formazione

Master's or PhD in HCI/ Psychology/ Sociology/ Anthropology

Strumenti

Survey tools

Usability testing platforms

Analytics software

Descrizione del lavoro

About the Role

Our client is seeking a highly analytical and empathetic Lead UX Researcher to drive user understanding for their leading e-commerce platforms. This role is critical in shaping the future of online shopping experiences by uncovering deep user insights, informing product strategy, and advocating for user needs. You will lead a team of researchers, design studies, conduct a variety of qualitative and quantitative research methods, and translate findings into actionable recommendations. This is an exciting opportunity for a seasoned researcher to make a significant impact on user satisfaction and business growth within a fast-paced, innovative digital environment. This position offers a fully remote work setup, enabling you to contribute from anywhere.

Key Responsibilities

• Lead and mentor a team of UX researchers, fostering a strong research practice and culture.
• Define and execute a comprehensive UX research strategy that aligns with business objectives and product roadmaps.
• Plan, design, and conduct a wide range of user research studies, including user interviews, surveys, usability testing, field studies, and diary studies.
• Analyze and synthesize research data to identify user needs, pain points, and behavioral patterns.
• Translate research findings into compelling insights and actionable recommendations for product, design, and engineering teams.
• Develop user personas, journey maps, and other artifacts to communicate user insights effectively.
• Collaborate closely with product managers, designers, and data analysts to integrate user feedback throughout the product development lifecycle.
• Stay abreast of the latest trends and methodologies in UX research and the e-commerce industry.
• Present research findings and recommendations to stakeholders at all levels of the organization.

Requirements

• Minimum 6 years of experience in UX research, with at least 2 years in a leadership or management role.
• Proven track record of designing and executing impactful research studies that have directly influenced product strategy and design.
• Expertise in a variety of qualitative and quantitative research methods.
• Strong analytical and problem-solving skills, with the ability to synthesize complex data into clear insights.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders.
• Proficiency in research tools and platforms (e.g., survey tools, usability testing platforms, analytics software).
• Experience conducting research for e-commerce or digital product platforms is highly desirable.
• Master's or Ph.D. in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field, or equivalent practical experience.
• Demonstrated ability to manage research projects from inception to completion.

Benefits

• Highly competitive salary and bonus structure.
• Fully remote work opportunity, providing ultimate flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget for conferences, courses, and training.
• Retirement savings plan with company matching.
• A supportive and collaborative remote team culture.
• Home office stipend to ensure a productive work environment.