Senior Ux Researcher - Remote Behavioral Insights

Placements24; Upington; Remote; ZAR 1,500,000 - 2,501,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid time off

Remote schedule

Professional development

Home office stipend

Tools access

Job summary

Placements24 is seeking a Senior UX Researcher to join a fully remote team. You will plan, conduct, and analyze user research to inform product strategy and design decisions, uncover user needs, motivations, and behaviors, and translate insights into actionable recommendations for product, design, and engineering teams.

You will mentor junior researchers, synthesize complex data, and advocate for user-centered design in a fast-paced Agile environment.

Qualifications

• Master's or PhD in HCI, Psychology, Sociology, Anthropology, Design Research, or related field.
• 5+ years of professional UX research experience with a strong portfolio.
• Proven expertise in a variety of qualitative and quantitative research methods.
• Proficiency with research tools and platforms: UserTesting.com, Qualtrics, Maze, Lookback.
• Excellent analytical, critical thinking, and problem-solving skills.
• Strong ability to synthesize complex data into actionable insights.
• Exceptional communication, presentation, and storytelling skills for diverse audiences.
• Experience working in an Agile development environment.
• Ability to work independently and manage multiple research projects remotely.
• Demonstrated ability to influence product strategy and design decisions.

Responsibilities

• Plan and execute a wide range of user research studies, including interviews, usability testing, surveys, diary studies, and contextual inquiries.
• Define research objectives, develop research plans, and select methodologies.
• Recruit participants for research studies with diverse and representative samples.
• Conduct research sessions and document observations and user feedback.
• Analyze qualitative and quantitative data to identify insights, patterns, and pain points.
• Synthesize findings into actionable recommendations for product, design, and engineering teams.
• Create research reports, personas, and journey maps to communicate findings.
• Collaborate with UI/UX designers, product managers, and engineers to integrate insights.
• Advocate for the user and promote a user-centered design culture across the organization.
• Mentor junior researchers and contribute to growing the UX research practice.

Skills

UX Research

Qualitative & Quantitative Methods

Interviews & Usability Testing

Data Synthesis & Storytelling

Remote Collaboration

Agile

Education

Master's or PhD in HCI/related

Tools

UserTesting

Qualtrics

Maze

Lookback

Job description

About the Role

Our client is dedicated to creating exceptional user experiences and is seeking a highly skilled Senior UX Researcher to join their thriving, fully remote team. In this critical role, you will be responsible for planning, conducting, and analyzing user research to inform product strategy and design decisions. You will uncover user needs, motivations, and behaviors through a variety of qualitative and quantitative methods. This is a fantastic opportunity to make a significant impact on product development and advocate for the user within a collaborative, forward‑thinking organization. If you are passionate about understanding users and translating those insights into actionable recommendations, this remote position is an ideal fit.

Key Responsibilities

• Plan and execute a wide range of user research studies, including user interviews, usability testing, surveys, diary studies, and contextual inquiries.
• Define research objectives, develop research plans, and select appropriate methodologies.
• Recruit participants for research studies, ensuring diverse and representative samples.
• Conduct research sessions, meticulously documenting observations and user feedback.
• Analyze qualitative and quantitative data to identify key insights, patterns, and user pain points.
• Synthesize research findings into clear, concise, and actionable recommendations for product, design, and engineering teams.
• Create compelling research reports, personas, journey maps, and other deliverables to communicate findings.
• Collaborate closely with UI/UX designers, product managers, and engineers to integrate user insights into the product development process.
• Advocate for the user and champion a user‑centered design culture across the organization.
• Mentor junior researchers and contribute to the growth of the UX research practice.

Requirements

• Master's or PhD degree in Human‑Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design Research, or a related field.
• 5+ years of professional experience in UX research, with a strong portfolio showcasing impactful research projects.
• Proven expertise in a variety of qualitative and quantitative research methods.
• Proficiency in using research tools and platforms (e.g., UserTesting.com, Qualtrics, Maze, Lookback).
• Excellent analytical, critical thinking, and problem‑solving skills.
• Strong ability to synthesize complex data into actionable insights.
• Exceptional communication, presentation, and storytelling skills, with the ability to convey research findings effectively to diverse audiences.
• Experience working in an Agile development environment.
• Ability to work independently and manage multiple research projects simultaneously in a remote setting.
• Demonstrated ability to influence product strategy and design decisions.

Benefits

• Competitive salary and bonus potential.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off and holidays.
• Flexible remote work schedule.
• Budget for professional development and conference attendance.
• Home office setup stipend.
• Access to cutting‑edge research tools and technologies.