Head Concierge

Placements24; Soweto; On-site; ZAR 350,000 - 650,000; Full time

Benefits offered by this job

Service charge participation

Medical aid

Retirement fund

Job summary

Placements24 is recruiting for a Head Concierge in Soweto, Gauteng. You will lead the concierge team, ensuring seamless guest experiences and personalized recommendations in a luxury hotel setting.

The role requires deep local knowledge, exceptional service standards, and strong leadership to elevate guest satisfaction. The ideal candidate will have at least 5 years in concierge roles, including 2 in supervision, and fluency in English plus local languages.

Qualifications

• Minimum 5 years of experience as a Concierge, with at least 2 years in a supervisory or leadership role.
• Extensive knowledge of local attractions, entertainment venues, and dining.
• Excellent customer service and interpersonal skills.
• Strong organizational and time-management abilities and multitasking.
• Fluent in English and local languages; additional languages are a plus.

Responsibilities

• Lead, train, and mentor the concierge team to deliver premium service.
• Manage concierge operations: guest requests, reservations, transport, local recommendations.
• Develop a knowledge base of local attractions, dining, entertainment and transport.
• Provide personalized recommendations and tailor-made itineraries for guests.
• Coordinate with external vendors for reservations and arrangements.
• Handle inquiries and resolve issues promptly and professionally.
• Keep the concierge desk organized and well-presented.

Skills

Concierge leadership

Guest service

Local knowledge

Staff coaching

Job description

About the Role

Our client, a five-star hotel celebrated for its unparalleled guest service in Soweto, Gauteng , is seeking a highly skilled and personable Head Concierge . This esteemed role is responsible for leading the concierge team and ensuring that every guest enjoys a seamless and memorable stay, with every request and need expertly handled. The ideal candidate will possess exceptional knowledge of local attractions, a sophisticated understanding of luxury service standards, and outstanding interpersonal skills. You will be the primary point of contact for guests seeking personalized recommendations and assistance, embodying the hotel's commitment to excellence. This is a prestigious opportunity to represent a leading hospitality brand.

Key Responsibilities

• Lead, train, and mentor the concierge team, ensuring the highest standards of service delivery.
• Manage all concierge operations, including guest requests, reservations, transportation arrangements, and local recommendations.
• Develop and maintain an extensive knowledge base of local attractions, dining, entertainment, and transportation options.
• Assist guests with personalized recommendations and tailor-made itineraries to enhance their experience.
• Liaise with external vendors and service providers to secure reservations and arrangements for guests.
• Handle guest inquiries and resolve any issues or complaints promptly and professionally.
• Ensure the concierge desk is well-organized, presentable, and equipped with necessary information.
• Maintain positive relationships with local businesses and community stakeholders.
• Assist with the implementation of hotel policies and procedures related to guest services.
• Contribute to a positive and collaborative team environment.

Requirements

• Minimum of 5 years of experience as a Concierge, with at least 2 years in a supervisory or leadership role, preferably within a luxury hotel environment.
• Extensive knowledge of the local area, including cultural sites, entertainment venues, and dining establishments.
• Exceptional customer service and interpersonal skills, with a genuine desire to assist guests.
• Strong organizational and time-management abilities, with the capacity to multitask.
• Excellent communication and problem-solving skills.
• Proficiency in hotel operating systems and reservation software.
• Ability to maintain composure and professionalism under pressure.
• A polished and professional appearance and demeanor.
• Fluency in English and relevant local languages is essential; additional languages are a strong asset.
• Flexibility to work varying shifts, including weekends and public holidays.

Benefits

This role offers a competitive salary, service charge participation, and a comprehensive benefits package including medical aid and retirement fund contributions. You will work in a supportive and dynamic environment, with opportunities for professional growth and development. Join a team dedicated to providing exceptional service and create unforgettable experiences for guests in Soweto, Gauteng .