Guest Experience Concierge | Soweto Hospitality Pro

Placements24; Soweto; Sur place; ZAR 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Training opportunities

Dynamic work environment

Team collaboration

Cultural exposure

Résumé du poste

Placements24 is seeking a Concierge & Guest Relations Officer for a distinguished Soweto hotel. The role centers on delivering seamless guest experiences from arrival to departure, offering expert recommendations, arranging services, and resolving requests with charm.

The ideal candidate has hotel-based concierge or guest relations experience, exceptional communication skills, and a passion for hospitality. On-site position with varied shifts, including weekends and public holidays.

Qualifications

• Experience in concierge, guest relations or customer service within a hotel environment.
• Excellent knowledge of Soweto and surrounding areas and attractions.
• Outstanding communication, interpersonal and problem-solving abilities.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.

Responsabilités

• Provide a warm and efficient welcome to all guests upon arrival and departure.
• Handle guest inquiries regarding hotel services, amenities, and local attractions.
• Make reservations for restaurants, tours, transportation, and other guest requests.
• Offer personalized recommendations for local dining, entertainment, and activities.
• Assist guests with luggage handling and any special requests.
• Address guest concerns and resolve issues promptly and effectively, ensuring guest satisfaction.
• Maintain up-to-date knowledge of local events, cultural happenings, and points of interest.
• Coordinate with other hotel departments to fulfill guest needs.
• Manage the concierge desk efficiently, ensuring all tasks are completed accurately.
• Uphold the hotel's standards of service excellence and guest relations.

Connaissances

Guest service

Communication

Interpersonal skills

Organization

Multitasking

Problem solving

Outils

Reservation systems

Office software

Description du poste

Placements24 is seeking a Concierge & Guest Relations Officer for a distinguished Soweto hotel. The role centers on delivering seamless guest experiences from arrival to departure, offering expert recommendations, arranging services, and resolving requests with charm.

The ideal candidate has hotel-based concierge or guest relations experience, exceptional communication skills, and a passion for hospitality. On-site position with varied shifts, including weekends and public holidays.