Concierge Supervisor - Luxury Hotel, Soweto

Placements24; Soweto; On-site; ZAR 400,000 - 700,000; Full time

Job summary

Placements24 in Soweto, SA, is seeking a dedicated Concierge Supervisor to lead the hotel concierge team and ensure guests receive exceptional assistance with reservations, local recommendations, and area information.

The role focuses on guiding daily operations, handling complex guest requests with discretion, and maintaining up-to-date knowledge of local attractions and services to uphold the hotel’s renowned level of service.

Qualifications

• Minimum of 2 years in concierge or guest services, with some supervisory experience.
• Extensive knowledge of Soweto and surrounding areas.
• Exceptional customer service and interpersonal skills.
• Strong communication and organizational abilities.
• Professional and polished demeanor; discretion and guest privacy.

Responsibilities

• Supervise and coordinate the daily activities of the concierge team.
• Provide guests with accurate and helpful information and recommendations regarding local attractions, dining, and entertainment.
• Arrange transportation, tours, restaurant reservations, and other guest services as requested.
• Handle guest inquiries and requests promptly and efficiently, ensuring guest satisfaction.
• Maintain up-to-date knowledge of hotel services, local events, and area attractions.
• Ensure the concierge desk is well-organized, presentable, and equipped with necessary information.
• Train and mentor new concierge staff, imparting knowledge and service standards.
• Liaise with other hotel departments to ensure seamless guest service.
• Resolve guest issues and complaints related to concierge services in Soweto, Gauteng.

Skills

Customer service

Interpersonal skills

Communication

Organizational abilities

Supervisory experience

Flexibility

Discretion

Multitasking

Tools

Hotel reservation systems

Job description

Placements24 in Soweto, SA, is seeking a dedicated Concierge Supervisor to lead the hotel concierge team and ensure guests receive exceptional assistance with reservations, local recommendations, and area information.

The role focuses on guiding daily operations, handling complex guest requests with discretion, and maintaining up-to-date knowledge of local attractions and services to uphold the hotel’s renowned level of service.