Concierge Team Lead

Placements24; Soweto; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Professional development and training

Staff discounts and privileges

Luxury hospitality environment

Renowned establishment in Soweto

Job summary

Placements24 is seeking a charismatic Concierge Team Lead to manage on-site concierge services in Soweto, Gauteng. You will lead a team, deliver personalized guest experiences, and foster outstanding service standards within a luxury setting.

The role requires strong communication, local area expertise, and a passion for guest satisfaction, with flexibility to work evenings, weekends, and holidays in a high-end hospitality environment.

Qualifications

• Minimum 4 years in a concierge role, with at least 1 year in a supervisory or lead position.
• Extensive knowledge of Soweto, Gauteng, ZA and surrounding areas, including popular attractions, dining, and cultural experiences.

Responsibilities

• Lead, train, and mentor the concierge team, fostering a positive and efficient work environment.
• Provide exceptional guest service, anticipating needs and offering personalized recommendations for dining, entertainment, and activities.
• Manage reservations for restaurants, tours, transportation, and other guest requests.
• Maintain up-to-date knowledge of local attractions, events, and transportation options in Soweto, Gauteng, ZA.
• Handle guest inquiries and resolve issues promptly and effectively, ensuring guest satisfaction.
• Coordinate with various vendors and service providers to fulfill guest requests.
• Ensure the concierge desk is well-organized, presentable, and stocked with relevant information.
• Assist with event planning and special guest arrangements.
• Prepare reports on concierge activities, guest feedback, and team performance.

Skills

Interpersonal skills

Team leadership

Customer service

Problem solving

Organizational skills

Education

Hospitality or Tourism background

Tools

Reservation systems

Computer software

Job description

About the Role

Our client is looking for a charismatic and knowledgeable Concierge Team Lead to manage the concierge services at their prestigious establishment in Soweto, Gauteng, ZA. This role is pivotal in enhancing the guest experience by providing personalized assistance, local recommendations, and seamless arrangements for their needs. You will lead a team of concierges, ensuring the highest standards of service delivery and contributing to the overall reputation of the establishment. The ideal candidate possesses exceptional interpersonal skills, a deep understanding of the local area, and a passion for exceeding guest expectations. This is an on-site position requiring dedication to guest satisfaction and team leadership.

Key Responsibilities

• Lead, train, and mentor the concierge team, fostering a positive and efficient work environment.
• Provide exceptional guest service, anticipating needs and offering personalized recommendations for dining, entertainment, and activities.
• Manage reservations for restaurants, tours, transportation, and other guest requests.
• Maintain up-to-date knowledge of local attractions, events, and transportation options in Soweto, Gauteng, ZA.
• Handle guest inquiries and resolve issues promptly and effectively, ensuring guest satisfaction.
• Coordinate with various vendors and service providers to fulfill guest requests.
• Ensure the concierge desk is well-organized, presentable, and stocked with relevant information.
• Assist with event planning and special guest arrangements.
• Prepare reports on concierge activities, guest feedback, and team performance.
• Uphold the establishment's standards of excellence and personalized service.

Requirements

• A minimum of 4 years of experience in a concierge role, with at least 1 year in a supervisory or lead position.
• Extensive knowledge of Soweto, Gauteng, ZA and surrounding areas, including popular attractions, dining, and cultural experiences.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using reservation systems and basic computer software.
• A passion for guest service and exceeding expectations.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• A background in hospitality or tourism is highly desirable.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities for professional development and training.
• Staff discounts and privileges.
• A stimulating work environment focused on luxury hospitality.
• Be part of a renowned establishment in Soweto, Gauteng, ZA.