Lead Claims Adjuster - Liability

Placements24; Cape Town; Vor Ort; ZAR 800.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Medical aid

Pension fund

Significant annual leave entitlement

Laptop and mobile phone provided

Career development programs

Performance-based bonuses

Zusammenfassung

Placements24 is seeking a Lead Claims Adjuster (Liability) in Cape Town to oversee end-to-end management of complex liability claims. You will mentor a team of adjusters, conduct thorough investigations, and negotiate settlements while ensuring compliance with policies and legal frameworks.

The ideal candidate has 8+ years in claims with leadership experience, strong negotiation and analytical skills, and proficiency in claims software.

Qualifikationen

• 8+ years in claims adjusting, with at least 3 years in a supervisory/leadership role.
• Extensive knowledge of liability insurance principles, investigations, and legal frameworks.
• Proven experience negotiating complex settlements and managing litigation.
• Strong leadership and motivational skills with excellent communication and reporting abilities.
• Proficiency in claims management software and MS Office applications.

Aufgaben

• Manage a caseload of complex and high-value liability claims from initial reporting to final settlement.
• Lead, train, and mentor a team of claims adjusters.
• Conduct thorough investigations, gather evidence, interview witnesses, and assess damages.
• Negotiate settlements with claimants, lawyers, and other parties.
• Ensure compliance with policies, regulations, and procedures; analyze data for process improvements.
• Prepare detailed reports on claim status and recommendations for senior management.
• Maintain meticulous claim files and documentation; build relationships with external stakeholders.

Kenntnisse

Leadership

Negotiation

Investigations

Communication

Mentoring

Data analysis

Ausbildung

Bachelor's degree in Law

CIP certification (advantage)

Tools

Claims management software

Jobbeschreibung

About the Role

Our client, a prominent insurer, is seeking a highly experienced and seasoned Lead Claims Adjuster specializing in Liability to join their esteemed operations in **Cape Town, Western Cape**. This critical role involves overseeing the end-to-end management of complex liability claims, ensuring prompt, fair, and efficient resolution. You will lead a team of claims adjusters, providing mentorship, guidance, and expert support. The successful candidate will possess an in-depth understanding of liability law, investigative techniques, and negotiation strategies. This is a significant opportunity to shape claims handling processes, contribute to the company's reputation for service excellence, and drive operational efficiency in a demanding but rewarding environment. Based in the vibrant city of **Cape Town**, this position requires a dedicated professional who thrives in a client-facing, office-based setting, committed to upholding the highest standards of integrity and professionalism. We are looking for a leader who can inspire their team and manage challenging caseloads effectively.

Key Responsibilities

• Manage a caseload of complex and high-value liability claims, from initial reporting to final settlement.
• Lead, train, and mentor a team of claims adjusters, fostering a high-performance culture.
• Conduct thorough investigations into liability claims, gathering evidence, interviewing witnesses, and assessing damages.
• Negotiate settlements with claimants, legal representatives, and other involved parties.
• Ensure compliance with all relevant insurance policies, legal regulations, and company procedures.
• Analyze claim data to identify trends, root causes, and areas for process improvement.
• Prepare detailed reports on claim status, findings, and recommendations for senior management.
• Maintain accurate and up-to-date claim files and documentation.
• Develop and maintain strong relationships with external stakeholders, including legal counsel and service providers.
• Represent the company in legal proceedings or mediations as required.

Requirements

• Bachelor's degree in Law, Business Administration, Risk Management, or a related discipline.
• Minimum of 8 years of progressive experience in claims adjusting, with at least 3 years in a supervisory or leadership role.
• Extensive knowledge of liability insurance principles, claims investigation, and legal frameworks.
• Proven experience in negotiating complex settlements and managing litigation.
• Strong leadership, team management, and motivational skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Exceptional communication, interpersonal, and report-writing skills.
• Proficiency in claims management software and standard office applications.
• Ability to work effectively under pressure and meet tight deadlines in a demanding environment.
• Professional qualifications in insurance (e.g., CIP) are advantageous.

Benefits

• Competitive annual salary of R .
• Generous contribution to medical aid and pension fund.
• Significant annual leave entitlement.
• Opportunities for career advancement and leadership development.
• A professional and dynamic work environment in **Cape Town, Western Cape**.
• Access to ongoing professional training and development programs.
• Potential for performance-based bonuses.
• Company-provided laptop and mobile phone.
• Employee wellness programs.