Claims Manager

Placements24; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Retirement annuity

Generous leave

Training opportunities

Job summary

Placements24 is seeking a seasoned Claims Manager to lead our client’s Cape Town operations in the Western Cape. You will oversee a team of claims adjusters and support staff, driving best practices and fair settlements.

This on-site role requires strong leadership, strategic thinking, and the ability to improve processing times while ensuring regulatory compliance and excellent customer service. You will mentor staff, monitor performance metrics, and present regular reports to senior

Qualifications

• Bachelor's degree in Business Administration, Law, or related field.
• Minimum of 7 years in the insurance industry, with at least 3 years in a supervisory/management role within claims.
• In-depth knowledge of motor, property, liability claims handling procedures.
• Strong leadership, negotiation, and conflict resolution abilities.

Responsibilities

• Supervise daily claims department operations.
• Lead and develop a high-performance claims team.
• Review and authorize settlements within designated authority limits.
• Develop strategies to optimize claims processing efficiency and reduce settlement times.
• Monitor claims trends, identify potential fraud, and implement preventative measures.
• Ensure compliance with relevant South African insurance regulations and legal requirements.
• Manage relationships with external service providers such as loss adjusters and legal counsel.
• Handle complex and escalated claims investigations and resolutions.
• Prepare regular reports on claims performance for senior management.

Skills

Leadership

Negotiation

Communication

Conflict resolution

Analytical thinking

Attention to detail

Team management

Problem solving

Education

Bachelor's degree in Business Administration / Law

Tools

Claims management software

Job description

About the Role

Our client, a reputable insurance firm, is looking for a dedicated and experienced Claims Manager to lead their operations in Cape Town, Western Cape. This leadership position is crucial for ensuring the efficient and effective management of all insurance claims, upholding the company's commitment to customer service and fair settlements. The successful candidate will be responsible for overseeing a team of claims adjusters and support staff, implementing best practices, and driving continuous improvement in claims handling processes. Located in the vibrant city of Cape Town, this role offers the chance to work within a challenging yet rewarding environment, contributing significantly to the company's reputation and client satisfaction. This is a fantastic opportunity to advance your career in the Western Cape insurance market and lead a high-performing team.

Key Responsibilities

• Supervise and manage the day-to-day operations of the claims department, ensuring adherence to company policies and procedures.
• Lead, mentor, and develop a team of claims handlers, fostering a culture of high performance and customer focus.
• Review and authorize claim settlements within designated authority limits.
• Develop and implement strategies to optimize claims processing efficiency and reduce settlement times.
• Monitor claims trends, identify potential fraud, and implement preventative measures.
• Ensure compliance with all relevant insurance regulations and legal requirements.
• Manage relationships with external service providers, such as loss adjusters and legal counsel.
• Handle complex and escalated claims investigations and resolutions.
• Prepare regular reports on claims performance, key metrics, and departmental objectives for senior management.

Requirements

• Bachelor's degree in Business Administration, Law, or a related field.
• Relevant professional certifications in claims management are highly desirable.
• Minimum of 7 years of experience in the insurance industry, with at least 3 years in a supervisory or management role within claims.
• In-depth knowledge of various insurance lines (e.g., motor, property, liability) and claims handling procedures.
• Strong understanding of relevant South African insurance legislation and regulatory frameworks.
• Excellent leadership, team management, and motivational skills.
• Exceptional negotiation, communication, and conflict resolution abilities.
• Proficiency in claims management software and standard office applications.
• Strong analytical and problem-solving skills, with a keen attention to detail.

Benefits

• Our client offers a competitive salary commensurate with experience, along with a performance bonus structure.
• Benefits include comprehensive health insurance, a retirement annuity, and generous leave provisions.
• Opportunities for continuous professional development and training are provided.
• This role is based in our modern offices in Cape Town and requires your presence on-site to effectively manage the team and operations.
• Join a company that values integrity, expertise, and commitment within the Western Cape insurance landscape.