Lead Beauty Therapist and Spa Manager

Placements24; George; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Paid annual leave

Staff discounts on services and retail

Training and development opportunities

Job summary

Placements24 is sourcing a Lead Beauty Therapist and Spa Manager for a luxurious spa in George, Western Cape. The role combines advanced therapeutic skills with strong leadership to oversee daily operations, manage staff, and ensure an exceptional client experience.

The ideal candidate will bring extensive beauty therapy expertise, a proven spa management track record, and a passion for holistic wellness. This is a key leadership position in a premium spa environment offering opportunities for

Qualifications

• Professional qualification in Beauty Therapy (e.g., ITEC, SAHSC, or equivalent).
• Minimum 7 years of experience in beauty therapy, with at least 3 years in a supervisory or management role within a spa environment.

Responsibilities

• Manage and direct all spa operations, ensuring smooth day-to-day functioning and adherence to service standards.
• Lead, train, mentor, and motivate a team of beauty therapists, fostering a culture of excellence and continuous improvement.
• Develop and implement innovative treatment menus, packages, and promotions to attract and retain clients.
• Oversee inventory management, including ordering, stock control, and cost-effective utilization of spa products and supplies.
• Handle client inquiries, bookings, and resolve any issues or complaints promptly and professionally.
• Ensure strict adherence to hygiene, health, and safety regulations throughout the spa premises.
• Conduct regular performance reviews for the therapy team and provide constructive feedback.
• Drive sales of spa treatments and retail products, meeting and exceeding revenue targets.
• Collaborate with marketing teams to develop and execute promotional campaigns.
• Maintain a high standard of personal presentation and professional conduct.

Skills

Spa management

Leadership

Staff training

Customer service

Marketing

Financial management

POS systems

Communication

Education

Beauty Therapy qualification (ITEC/SAHSC)

Tools

Spa management software

POS systems

Job description

About the Role

Our client, a luxurious and renowned spa located in the scenic city of George, Western Cape , is seeking a dynamic and experienced Lead Beauty Therapist and Spa Manager. This pivotal role demands a blend of exceptional therapeutic skills and strong leadership capabilities to oversee daily operations, manage a team of talented therapists, and ensure an unparalleled client experience. The ideal candidate will be passionate about holistic wellness, possess a deep understanding of diverse beauty treatments, and have a proven track record in spa management and staff development. You will be instrumental in maintaining the spa's reputation for excellence, driving revenue, and fostering a serene and professional atmosphere for both clients and staff. This is a fantastic opportunity to make a significant impact in the vibrant wellness sector of George .

Key Responsibilities

• Manage and direct all spa operations, ensuring smooth day-to-day functioning and adherence to service standards.
• Lead, train, mentor, and motivate a team of beauty therapists, fostering a culture of excellence and continuous improvement.
• Develop and implement innovative treatment menus, packages, and promotions to attract and retain clients.
• Oversee inventory management, including ordering, stock control, and cost-effective utilization of spa products and supplies.
• Handle client inquiries, bookings, and resolve any issues or complaints promptly and professionally.
• Ensure strict adherence to hygiene, health, and safety regulations throughout the spa premises.
• Conduct regular performance reviews for the therapy team and provide constructive feedback.
• Drive sales of spa treatments and retail products, meeting and exceeding revenue targets.
• Collaborate with marketing teams to develop and execute promotional campaigns.
• Maintain a high standard of personal presentation and professional conduct.

Requirements

• Professional qualification in Beauty Therapy (e.g., ITEC, SAHSC, or equivalent).
• Minimum of 7 years of experience in beauty therapy, with at least 3 years in a supervisory or management role within a spa environment.
• Proven experience in staff management, training, and performance evaluation.
• Extensive knowledge of a wide range of beauty treatments, including advanced facials, massage techniques, body treatments, nail care, and waxing.
• Strong understanding of spa operations, marketing, and financial management.
• Excellent communication, interpersonal, and customer service skills.
• Ability to remain calm and effective under pressure.
• Proficiency in spa management software and POS systems.
• A genuine passion for the wellness and beauty industry.
• Strong leadership qualities with the ability to inspire and motivate a team.

Benefits

• Our client offers a competitive salary package that reflects the significant responsibilities of this role, including performance-based bonuses.
• In addition to attractive compensation, employees receive comprehensive training and development opportunities, encouraging professional growth and skill enhancement in the latest spa technologies and treatments.
• Staff enjoy generous discounts on spa services and retail products, access to a supportive and dynamic work environment, and the privilege of working in a beautifully appointed facility in George, Western Cape .
• Health insurance coverage and paid annual leave are also part of the comprehensive benefits offered.