Senior Beauty Therapist & Spa Manager

Placements24; East London; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Bonuses

Staff discounts on treatments and产品

Professional development

Wellness programs

Provident fund

Job summary

WhatJobs Direct seeks a Senior Beauty Therapist & Spa Manager in East London, Eastern Cape to lead the spa team and ensure exceptional client experiences. You will deliver a full range of treatments while managing operations, scheduling, and staff development in a high-end environment.

The role requires a minimum of 5 years in beauty therapy, with at least 2 years in supervision, and a passion for wellness. Weekend/holiday availability and relocation to East London are expected.

Qualifications

• Qualified in Beauty Therapy (CIDESCO, ITEC or SAAHSP).
• Minimum 5 years as a Beauty Therapist, with at least 2 years in supervision/management.
• Proven experience in advanced beauty treatments and product knowledge.
• Excellent communication, interpersonal and customer service skills.
• Strong leadership and team management abilities.
• Proficient in spa management software and MS Office Suite.
• Able to work flexible hours, including weekends and public holidays.
• Passion for beauty and wellness industry.
• Willing to reside or relocate to East London, Eastern Cape.

Responsibilities

• Provide a comprehensive range of high-quality beauty treatments (facials, massage, waxing, nails).
• Conduct client consultations to assess needs and tailor treatments.
• Maintain immaculate treatment rooms and sterilize equipment.
• Manage spa appointments, bookings and client records.
• Oversee inventory and stock control for retail products and spa supplies.
• Lead, train and motivate a team of beauty therapists.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle inquiries, feedback and complaints professionally.
• Drive sales of retail products and treatment packages to meet targets.
• Develop and implement new treatment menus and promotions.

Skills

Beauty Therapy

Leadership

Spa management software

MS Office

Customer service

Communication

Flexibility

Education

CIDESCO

ITEC

SAAHSP

Tools

Spa management software

Microsoft Office Suite

Job description

About the Role

Our client, WhatJobs Direct, is seeking a highly experienced and motivated Senior Beauty Therapist & Spa Manager to lead their prestigious spa in East London, Eastern Cape. This is a crucial role responsible for both delivering exceptional client treatments and overseeing the day-to-day operations of the spa. The ideal candidate will have a passion for the beauty and wellness industry, a proven track record in client satisfaction, and strong leadership capabilities. You will be instrumental in maintaining the highest standards of service, ensuring a serene and professional environment for both clients and staff, and driving business growth. This position requires a deep understanding of various beauty treatments, excellent customer service skills, and the ability to manage a team effectively. Join us in East London and be part of a dynamic team dedicated to providing unparalleled wellness experiences.

Key Responsibilities

• Provide a comprehensive range of high-quality beauty treatments, including facials, massage, waxing, manicures, and pedicures.
• Conduct client consultations to assess needs and recommend suitable treatments and products.
• Maintain immaculate treatment rooms and ensure all equipment is sterilized and well-maintained.
• Manage spa appointments, bookings, and client records with accuracy.
• Oversee inventory management for retail products and spa supplies, including ordering and stock control.
• Lead, train, and motivate a team of beauty therapists, fostering a positive and collaborative work environment.
• Ensure compliance with all health, safety, and hygiene regulations.
• Handle client inquiries, feedback, and complaints professionally and efficiently.
• Drive sales of retail products and treatment packages to meet and exceed targets.
• Assist in developing and implementing new treatment menus and promotional campaigns.

Requirements

• Recognized qualification in Beauty Therapy (e.g., CIDESCO, ITEC, SAAHSP).
• Minimum of 5 years of experience as a Beauty Therapist, with at least 2 years in a supervisory or management role.
• Proven experience in a wide range of advanced beauty treatments and product knowledge.
• Excellent communication, interpersonal, and customer service skills.
• Strong leadership and team management abilities.
• Proficiency in spa management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and public holidays.
• A genuine passion for the beauty and wellness industry.
• Ability to work effectively under pressure and manage multiple priorities.
• Reside in or be willing to relocate to East London, Eastern Cape.

Benefits

• Competitive salary package with performance-based bonuses.
• Generous staff discounts on treatments and retail products.
• Opportunities for professional development and further training.
• A supportive and dynamic work environment in a well-established spa.
• Employee wellness programs and initiatives.
• Contribution to a provident fund.