Guest Experience Lead for New Store Launch

Pedros Chicken; Wes-Kaap; On-site; ZAR 78,000 - 123,000; Full time

Job summary

Pedros Chicken is opening a brand-new store in Paarl, Cape Town, inviting energetic people to join a dynamic launch team. You will deliver high-quality dine-in service and help build a positive store culture from day one.

We value strong communication, teamwork, and a customer-focused approach. Previous hospitality experience is preferred, and flexibility across shifts is required to ensure smooth service at opening.

Qualifications

• Previous hospitality experience preferred.
• Good verbal communication skills.
• Ability to work flexible shifts.

Responsibilities

• Greet and seat customers professionally.
• Present menus and explain specials.
• Take accurate food and beverage orders.
• Serve meals and beverages promptly.
• Check customer satisfaction during service.
• Clear and reset tables efficiently.
• Process payments when required.
• Manage customer complaints professionally.
• Maintain cleanliness in dining areas.
• Coordinate with kitchen and cashier teams.

Skills

Interpersonal skills

Customer focus

Communication skills

Multitasking ability

Emotional intelligence

Service orientation

Conflict handling skills

Professional presentation

Job description

Pedros Chicken is opening a brand-new store in Paarl, Cape Town, inviting energetic people to join a dynamic launch team. You will deliver high-quality dine-in service and help build a positive store culture from day one.

We value strong communication, teamwork, and a customer-focused approach. Previous hospitality experience is preferred, and flexibility across shifts is required to ensure smooth service at opening.