Launch Store General Manager, Restaurant Operations

Pedros Chicken; Wes-Kaap; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Pedros Chicken in Paarl, Capetown is opening a brand-new store and seeking a hands-on manager to lead daily operations and drive guest satisfaction from day one. Ideal candidates bring 3+ years in restaurant or fast-food service, strong leadership and organizational skills, and a proven ability to manage stock, costs and staff performance while maintaining high service standards.

You will ensure quality, health and safety compliance and contribute to building a positive team culture that

Qualifications

• Restaurant and Fast-Food service experience required, minimum 3 years.
• GAAP knowledge - advantageous.
• Strong management and organizational skills.
• Excellent customer service and verbal communication.
• Problem-solving abilities and team leadership.

Responsibilities

• Oversee overall operation of the restaurant and take-away.
• Maintain food quality and PEDROS SOPs.
• Oversee stock control, purchasing and orders.
• Handle customer complaints and maintain service levels.
• Maximise profitability and meet sales/GP targets; motivate staff.
• Manage staff through discipline and rosters.
• Work within a team to push the store forward.
• Ensure health and safety compliance.
• Ensure daily opening and closing procedures.
• Lead marketing activities and promotions at the store.
• Customer service relations management and timely complaint handling.
• People management; training programmes and staff meetings.
• Recruitment and selection; lead, train, monitor team performance.
• Performance evaluation of staff.

Skills

Management skills

Organizational skills

Customer service

Verbal communication

Problem-solving

Restaurant/Fast-food experience

GAAP knowledge

Job description

Pedros Chicken in Paarl, Capetown is opening a brand-new store and seeking a hands-on manager to lead daily operations and drive guest satisfaction from day one. Ideal candidates bring 3+ years in restaurant or fast-food service, strong leadership and organizational skills, and a proven ability to manage stock, costs and staff performance while maintaining high service standards.

You will ensure quality, health and safety compliance and contribute to building a positive team culture that