Kfc Whittlesea - Training Captain

Alliance Foods Sa (Pty) Ltd.; South Africa; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Alliance Foods SA (Pty) Ltd. is seeking a Training Captain in the Operations Department. The role reports to the People Capability Leader and focuses on evaluating training needs in-store and creating a comprehensive training development plan with materials and resources.

The incumbent will ensure CSTMs and FSTMs are trained within deadlines, conduct observations, and complete assessments to identify knowledge gaps, driving improved operational performance across the team.

Qualifications

• Experience in designing and delivering training programs.
• Ability to assess knowledge gaps and measure training impact.
• Strong communication and facilitation skills.

Responsibilities

• Conduct in-store orientation for new team members.
• Train, coach and certify Team Members.
• Complete training evaluations to assess knowledge retention.
• Deliver training to bridge performance gaps.
• Facilitate New Product Training as per the marketing calendar.
• Biannual assessments for all employees to reassess knowledge.
• Identify additional training needs and discuss with Training Manager and/or RGM.
• Learner assessments twice a year.
• Track and report training outcomes.
• Provide feedback to participants and management.
• Evaluate and update training materials and methodologies.
• Maintain employee training records.

Skills

Training needs analysis

Coaching

Assessment techniques

Learning materials development

Tools

Learning Management System

Job description

A vacancy exists in the Operations Department for a Training Captain. Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.

KEY RESPONSIBILITIES

• Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
• Train, coaches and certifies Team Members
• Completes training evaluations to assess the retention of knowledge
• Responsible for delivery of training to bridge performance gaps
• Facilitates New Product Training as per the KFC marketing calendar
• Biannual assessments for all employees must be done to re-assess knowledge.
• Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM.
• Learner Assessments completed on every Team Member twice a year.
• Track and report on training outcomes
• Provide feedback to programme participants and management, where applicable
• Evaluate and make recommendations on training material and methodology, as and when required.
• Maintain employee training records.