Bench Shift Supervisor - East London

Alliance Foods Sa (Pty) Ltd.; East London; On-site; ZAR 134,000 - 190,000; Full time

Job summary

Alliance Foods SA (Pty) Ltd in East London is inviting applications for 20 Trainee Shift Supervisors as part of a development programme within the Operations Department. Reporting to the Restaurant General Manager, successful incumbents will be developed for future Shift Supervisor roles that may arise in the business.

You will assist with CHAMPS standards, supervise shifts, allocate tasks, uphold safety and maintenance, and contribute to customer service, hospitality and profitability.

Qualifications

• Development programme participation for future supervisory roles
• Ability to work within restaurant policies and procedures

Responsibilities

• Assist the RGM in achieving CHAMPS Standards focusing on cleanliness, hospitality, accuracy, maintenance, product and speed of service
• Manage shifts to maximise sales, operating efficiency and profitability
• Allocate responsibilities to each employee on shift and monitor performance
• Ensure maintenance procedures are followed and report required repairs
• Ensure safety and security procedures are followed by all staff on shifts
• Report to ARM/RGM on employee relations, customer service and health inspection issues
• Assist in implementing restaurant training programmes to maximise staff performance
• Model and demonstrate How We Win Together at KFC with heart, smart and courage

Job description

An opportunity exists in the Talent Pool / Bench of the Operations Department for 20 x Trainee Shift Supervisors. Reporting to the Restaurant General Manager, the successful incumbent/s will be part of a development programme aimed at getting them ready for future Shift Supervisor positions that may arise in the business.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage

Bench Shift Supervisor - East London East London, ZA