Shift Supervisor - Kfc Beacon Bay

Alliance Foods Sa (Pty) Ltd.; East London; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Alliance Foods Sa (Pty) Ltd. seeks a Shift Supervisor in the Operations Department to supervise team members across policies, procedures and standards on product, administration, hygiene and service.

You will assist the ARM/RGM and report on operational and people matters to maintain quality and compliance. Responsibilities include directing shift activities for efficiency and profitability, ensuring maintenance procedures are followed, and training staff to realise their potential.

Responsibilities

• Assist the RGM in achieving CHAMPS Standards by focusing on cleanliness, hospitality, accuracy, maintenance, product and speed of service.
• Manage shifts in line with company policies to maximize sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance.
• Ensure maintenance procedures are followed and report repairs or maintenance needs.
• Protect safety and security of employees, customers, property and company funds across shifts.
• Report employee relations, customer service and health inspection issues likely to affect operations.
• Assist with staff training to maximise performance and career potential.
• Support and demonstrate KFC's How We Win Together principles with Heart, Smart and Courage.

Job description

A vacancy exists in the Operations Department for Shift Supervisor (SS). Reporting to the Restaurant General Manager, the successful incumbent/s will be responsible for supervising team members with respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and assist the Assistant Restaurant Manager (ARM) and the Restaurant Manager (RGM) as requested.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.