Key Accounts Manager

Empact Group; Limpopo; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

Empact Group is seeking a dynamic Key Accounts Manager for our Food Division to grow strategic relationships with key clients, drive sales, and tailor solutions to client needs. You will lead cross-functional teams, negotiate contracts, monitor performance, and present business reviews to stakeholders, while upholding health and safety standards.

This role demands strong analytics, a customer-centric mindset, and proven leadership in industrial and commercial settings.

Qualifications

• Proven track record in account management or sales within the food industry or a related field.
• Strong interpersonal and communication skills to build relationships at all levels.
• Experience leading diverse teams in industrial and commercial environments with health and safety understanding.
• Excellent negotiation and presentation skills with a customer-centric service delivery.
• Demonstrable ability to analyse market data and provide actionable insights.

Responsibilities

• Develop and maintain relationships with key accounts to ensure retention and satisfaction.
• Collaborate with internal teams to deliver tailored solutions meeting client needs.
• Identify opportunities for upselling and cross-selling to existing clients.
• Analyse market trends and competitor activity to inform strategic planning.
• Prepare and present business reviews and performance reports to stakeholders.
• Negotiate contracts and pricing to secure profitable agreements within policies.
• Monitor account performance metrics and use data to improve service delivery.
• Act as main point of contact for key accounts and resolve issues promptly.

Skills

Account management

Sales

Relationship building

Negotiation

Market analysis

Education

Bachelor's degree in Business/Marketing

Tools

CRM software

MS Office

Job description

About the Role

As the Key Accounts Manager for our Food Division, you will play a pivotal role in developing and managing strategic relationships with key clients. Your primary focus will be on driving sales growth, enhancing customer satisfaction, and ensuring that our services meet the unique needs of our clients.

Key Responsibilities

• Develop and maintain strong relationships with key accounts to ensure client retention and satisfaction.
• Collaborate with internal teams to deliver tailored solutions that meet client needs and enhance business performance.
• Identify opportunities for upselling and cross-selling relevant products and services to existing clients.
• Analyse market trends and competitor activity to provide insights and recommendations for strategic planning.
• Prepare and present regular business reviews and performance reports to key stakeholders.
• Negotiate contracts and pricing with clients to secure profitable agreements while ensuring alignment with company policies.
• Monitor account performance metrics and leverage data to improve service delivery and exceed client expectations.
• Act as the main point of contact for key accounts, addressing any concerns and resolving issues promptly.

Requirements

• Proven track record in account management or sales within the food industry or a related field.
• Strong interpersonal and communication skills, with the ability to build relationships at all levels.
• Proven experience leading diverse teams within industrial and commercial environments, supported by a
  strong understanding of health and safety standards.
• Excellent negotiation and presentation skills, with a customer-centric approach to service delivery.
• Demonstrable experience in analysing market data and producing actionable insights.

Preferred Qualifications

• Relevant tertiary degree in Business Management, Marketing, or a related field.
• Experience with project management methodologies and tools.
• Familiarity with food safety and compliance regulations related to the food industry.
• Additional certifications in sales management or account management would be an advantage.

We are an equal opportunity employer committed to promoting equity, diversity, and inclusion in the workplace, in line with the Employment Equity Act. We encourage applications from all individuals who meet the required criteria, and we aim to create a workforce reflective of the communities we serve.