Key Account Manager - Retail Partnerships

Placements24; Randburg; Hybrid; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Employee discounts

Performance bonuses

Hybrid work model

Job summary

Placements24 seeks a strategic Key Account Manager to manage and grow vital retail partnerships in Randburg, Gauteng. The role blends client engagement with strategic planning and business development, supported by a flexible hybrid work model.

You will lead key accounts, develop plans, identify upsell opportunities, and drive customer satisfaction by coordinating with sales, marketing, and operations. Travel to client sites is expected as needed.

Qualifications

• Minimum 5 years of experience in Key Account Management, Sales, or Business Development in retail or FMCG.
• Proven track record of growing key accounts and achieving sales targets.
• Excellent negotiation, presentation, and communication skills.
• Strong understanding of retail operations and client relationship management.
• Ability to analyze sales data to develop strategic plans.
• Willingness to travel within Gauteng and Randburg as required.

Responsibilities

• Manage and nurture relationships with key retail accounts in Randburg and surrounding regions.
• Develop and execute strategic account plans to achieve sales targets and expand market share.
• Identify upselling and cross-selling opportunities for products and services.
• Conduct regular business reviews with clients to gather feedback and align on strategies.
• Collaborate with sales, marketing, and operations to ensure seamless service delivery.
• Negotiate contracts, terms, and pricing to achieve favorable outcomes for all parties.
• Stay informed about market trends and industry developments relevant to retail partnerships.
• Prepare accurate sales forecasts, reports, and presentations for management and clients.
• Act as the primary contact for key retail clients, resolving issues promptly.

Skills

Key Account Management

Sales

Negotiation

Presentation Skills

Relationship Building

CRM

Education

Bachelor's degree in Business Administration or Marketing

Tools

Salesforce

Microsoft Office

Job description

About the Role

Our client, a leading supplier of premium retail goods, is seeking a strategic and results-oriented Key Account Manager to manage and grow vital partnerships within the Randburg retail landscape. This role is essential for developing strong relationships with key retail clients, driving sales volume, and ensuring customer satisfaction. You will be responsible for understanding client needs, presenting solutions, and collaborating to achieve mutual business objectives. The ideal candidate possesses excellent negotiation skills, a deep understanding of the retail sector, and a proven ability to manage complex accounts. This position offers a dynamic blend of client interaction, strategic planning, and business development, with a hybrid work model that allows for flexibility.

Key Responsibilities

• Manage and nurture relationships with a portfolio of key retail accounts in the Randburg and surrounding regions.
• Develop and execute strategic account plans to achieve sales targets and expand market share within assigned accounts.
• Identify opportunities for upselling and cross-selling our client's products and services.
• Conduct regular business reviews with clients to assess performance, gather feedback, and align on future strategies.
• Collaborate with internal teams (sales, marketing, operations) to ensure seamless service delivery and client satisfaction.
• Negotiate contracts, terms, and pricing to achieve favorable outcomes for both our client and their partners.
• Stay informed about market trends, competitor activities, and industry developments relevant to retail partnerships.
• Prepare accurate sales forecasts, reports, and presentations for management and clients.
• Act as the primary point of contact for key retail clients, resolving any issues or challenges promptly.

Requirements

• Minimum of 5 years of experience in Key Account Management, Sales, or Business Development, preferably within the retail supply chain or FMCG sector.
• Proven track record of successfully managing and growing key accounts and achieving sales targets.
• Excellent negotiation, presentation, and communication skills.
• Strong understanding of retail operations, market dynamics, and client relationship management.
• Ability to analyze sales data and market trends to develop strategic plans.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Self-motivated, results-driven, and capable of working independently as well as part of a team.
• Willingness to travel as required to meet with clients and attend industry events within Gauteng.
• Must be based in or able to commute effectively to Randburg, Gauteng, ZA.

Benefits

• Our client offers a highly competitive base salary, attractive commission structure, and performance bonuses.
• Comprehensive benefits include medical aid, a retirement fund, and generous employee discounts.
• This role provides significant opportunities for professional development and career advancement in a rapidly growing company.
• The hybrid work arrangement allows for a balanced approach to client engagement and strategic planning.
• Join our client in Randburg and play a pivotal role in shaping successful retail partnerships across Gauteng.