Key Account Manager - Records & Information Management | Gauteng

Salesworx Recruitment (Pty) Ltd; Johannesburg; On-site; ZAR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary with commission

OTE R70k+

Job summary

Salesworx Recruitment (Pty) Ltd is seeking a Key Account Manager to support New Business Development Execs by maintaining client relationships and delivering records management solutions. You will cross-sell services, resolve escalations, and coordinate cross-functional service delivery.

The role emphasizes onboarding support, opportunity spotting within existing accounts, and actively pursuing new business leads while meeting sales targets.

Qualifications

• The degree requirement includes Business Administration, Marketing Management, Information Management, or related field.
• 3–5 years in a client-facing role with at least 3 years of sales experience.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong documentation practices.
• Proficiency in Microsoft Office and CRM systems.
• Own car and driver's license essential.

Responsibilities

• Serve as the primary day-to-day contact for assigned clients.
• Ensure timely resolution of service requests and queries.
• Maintain strong client relationships and support retention efforts.
• Assist in onboarding of records management solutions.
• Identify and pursue add-on business opportunities within existing accounts.
• Identify new business leads for the New Business Development Exec.
• Collaborate to develop tailored proposals and presentations.
• Meet and exceed sales targets.
• Coordinate service delivery across internal teams.
• Prepare reports and insights for internal and client review.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Sales-driven

Relationship management

Education

Degree in Business Administration/Marketing/Information Management

Tools

CRM systems

Microsoft Office

Job description

To support the New Business Development Execs in delivering high-quality service and solutions to clients in the records management space. The Key Account Manager plays a critical role in maintaining client satisfaction, ensuring operational excellence, identifying opportunities to grow business within existing accounts through add-on services and solutions and actively identify new business leads for respective New Business Development Exec.

To cross sell and upsell the company products and services to existing clients to achieve agreed sales and service targets.

To actively resolve all client queries that have been escalated to Key Account Manager within a reasonable timeframe.

KEY RESPONSIBILITIES

Include the following. Other duties may be assigned.

Client Relationship & Support

• Serve as the primary day-to-day contact for assigned clients.
• Ensure timely resolution of service requests and queries.
• Maintain strong client relationships and support retention efforts.

Onboarding Support

• Assist in the implementation and onboarding of records management solutions.
• Troubleshoot issues and elevate complex problems.

Business Development

• Identify and pursue add-on business opportunities within existing accounts.
• Monitor client usage and proactively suggest enhancements or new services.
• Actively identify new business leads for respective New Business Development Exec.
• Collaborate with the New Business Development Exec to develop tailored proposals and presentations.
• Meet and exceed sales targets

Operational Coordination

• Coordinate service delivery across internal teams (e.g., logistics, operations compliance).
• Ensure accurate documentation of client interactions and service changes.
• Ensure all Service Level agreements are current and valid.
• Prepare reports and insights for internal and client review
• Ensures effective documentation and records management as defined within the customer’s document retention strategy by informing customers of past due dates.

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Degree in Business Administration, Marketing Management, Information Management, or related field.
• 3 – 5 years of experience in a client-facing role customer service experience and at least 3 years sales experience.
• Must have excellent communication and interpersonal skills.
• Must pay attention to detail
• Strong technical aptitude and ability to understand and explain digital storage and compliance solutions.
• Proven ability to identify and pursue business growth opportunities.
• Proficiency in Microsoft Office and CRM systems
• Own car and Drivers licence essential.

Key Competencies

Technical Competencies

• Understanding of records management systems, image processing and cloud storage platforms, and compliance frameworks.
• Ability to translate technical features into business value.

Behavioural Competencies

• Customer Focus: Dedicated to meeting client needs and building trust.
• Initiative: Proactively identifies opportunities and takes action.
• Attention to Detail: Ensures accuracy in documentation and service delivery.

Leadership Competencies

• Collaboration: Works effectively with cross-functional teams.
• Communication: Clearly conveys information to clients and internal stakeholders.
• Problem Solving: Approaches challenges with a solution-oriented mindset.

Benefits

• Competitive Salary on offer with commission
• OTE R70k +