KEY ACCOUNT MANAGER - (Observatory, WC)

SRG Recruitment; Wes-Kaap; On-site; ZAR 420,000 - 660,000; Full time

Job summary

SRG Recruitment in South Africa is seeking an experienced Account Manager to nurture key client relationships and drive growth. You will lead price increase negotiations, oversee billing and debt processes, and coach the Account Management team to ensure policy compliance.

The role emphasizes proactive client engagement, upselling opportunities, and strong cross-functional collaboration with internal stakeholders to deliver excellent service.

Qualifications

• Experience in client relationship management, price negotiations and commercial discussions.
• Strong business development and upselling skills with ability to grow portfolios.
• Excellent communication, negotiation, organisational and relationship-building abilities.
• Proven ability to work confidently with clients and internal stakeholders.

Responsibilities

• Manage key client relationships, including regular client meetings, communication, queries and complaints, ensuring a high level of service
• Lead annual price increase negotiations, from preparation and budget discussions through to securing signed agreements and ensuring increases are implemented on time
• Identify opportunities for business growth, including upselling, alternative solutions, additional services and expanding relationships across client groups
• Manage billing and book debt processes, ensuring signed agreements and supporting documentation are submitted correctly and timeously
• Lead and support the Account Management team, including coaching, development, performance management and ensuring compliance with company policies and procedures.

Skills

Client relationship management

Price negotiations

Upselling / business development

Excellent communication

Stakeholder management

Job description

Key Responsibilities

• Manage key client relationships, including regular client meetings, communication, queries and complaints, ensuring a high level of service
• Lead annual price increase negotiations, from preparation and budget discussions through to securing signed agreements and ensuring increases are implemented on time
• Identify opportunities for business growth, including upselling, alternative solutions, additional services and expanding relationships across client groups
• Manage billing and book debt processes, ensuring signed agreements and supporting documentation are submitted correctly and timeously
• Lead and support the Account Management team, including coaching, development, performance management and ensuring compliance with company policies and procedures.

Minimum Requirements

• Minimum 3 years’ experience in Account Management, Key Accounts, Client Management, or a similar commercial role
• Proven experience in client relationship management, price negotiations, and commercial discussions
• Strong business development and upselling skills, with the ability to identify opportunities to grow existing client portfolios
• Excellent communication, negotiation, organisational and relationship-building skills, with the ability to work confidently with clients and internal stakeholders

Correspondence will only be conducted with short listed candidates. Should you not hear from us within 14 days then please consider your application as unsuccessful.