Key Account Manager

Bidvest Prestige; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Bidvest Prestige is seeking a proactive Key Account Manager to retain and grow a portfolio of major clients. You will build strategic partnerships, understand client needs, and propose valuable solutions while coordinating with internal teams to ensure service excellence.

You will drive revenue, manage payments within contractual terms, and prepare progress forecasts for stakeholders. This role emphasizes relationship building, cross‑functional collaboration, and ongoing market awareness.

Qualifications

• Degree in BA in business administration or relevant field.
• Matric (Senior Certificate).
• 3–5 years of Key Accounts Management, CRM and sales experience.
• MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate level).
• Knowledge of OHS Act and ISO 9001 Quality Management & Risk Management Systems.

Responsibilities

• Retain and grow key customer accounts by building strong relationships.
• Act as a strategic partner and advisor to the client, discovering opportunities for mutual benefit.
• Understand client needs and requirements and propose solutions that meet those needs.
• Expand relationships by continuously proposing solutions that meet client objectives.
• Serve as the link between key customers and internal teams; resolve issues to maintain trust.
• Generate new sales and turn them into long‑lasting relationships.

Skills

Key Accounts Management

CRM

Sales

MS Word

MS Excel

MS PowerPoint

MS Project

MS Outlook

OHS Act

ISO 9001 Quality Management

BA in Business Administration

Matric

Education

BA in Business Administration

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS PowerPoint

MS Project

MS Outlook

Job description

ROLE PURPOSE

The Key Account Manager is responsible for retaining and growing key customer accounts by building strong, long-term relationships. The role acts as a strategic partner to clients by understanding their needs, identifying opportunities for growth, and developing solutions that create value for both the client and the business.

MAIN OUTPUTS

Key Account Manager:

• To retaintop customersand nurture thosekeyrelationships over time. To become astrategicpartner and advisor to the client, discovering new opportunities to work together for mutual benefit.
• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition. Operate as the lead point of contact on all matters relating to the Client. Build and maintain strong, lasting relationships with key accounts.
• Acquiring a thorough understanding of key customer needs and requirements. Suggest solutions that answer clients’ needs and wants.
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serve as the link of communication between key customers and internal teams. Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Assist in managing the debtors and resolve invoicing issues with clients. Ensure account is running as per contractual payment terms.
• Track profitability of the portfolio and areas of concern. Annual increases to be negotiated and completed as per contractual terms.
• Maintain quality service through establishing & enforcing organization standards.
• Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices
• Prepare regular reports of progress and forecasts to internal and external stakeholders.
• Increase accounts revenue and identify fresh business opportunities adhering to given budget structure.
• Set activities to ensure that customer interaction is diarised for the year, monitored and measured, e.g. structured events, client breakfasts, and sporting events.
• Networking with other directors in order to generate new business for the company.

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Degree in BA in business administration, sales or relevant field.
• Matric (Senior Certificate)
• 3 - 5 Years Relevant Experience Key Accounts Management, CRM and sales.
• MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level)
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Ability & Desire To Sell
• Result Oriented
• Attention To Detail
• Stress Tolerant
• Excellent Written Communication
• Team Leadership
• People & Task Orientated
• Assertiveness
• Action Orientated
• Customer/Client Focused
• Negotiation Skills
• Interactive Reasoning
• Planning & Scheduling
• Teamwork
• Relationship Building
• Good Listening Skills
• Excellent Oral Communication
• Creative & Innovative