Key Accounts Manager

RecruiTech; Durban; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

RecruiTech is seeking an ambitious Account Manager to drive growth in the Durban-based courier, logistics and transport market. You will manage key accounts, nurture relationships with decision makers and ensure delivery excellence, while also building a strong pipeline of new business through networking and referrals.

With 6+ years in KAM and a proven sales mindset, you will negotiate effectively, resolve issues promptly and maintain high levels of client satisfaction in a demanding B2B

Qualifications

• 6+ years’ experience in Key Account Management.
• Proven experience in Key Account Management and New Business.
• Courier, logistics, freight or transport experience essential.
• Strong understanding of B2B customer relationships and service delivery.
• Excellent communication, negotiation and problem-solving skills.
• Commercially astute with a strong sales and growth mindset.
• Ability to work independently and under pressure.
• Valid driver’s licence.

Responsibilities

• 70% Key Account Management: Build and maintain relationships with key customers and decisionmakers.
• Manage and grow existing accounts, identifying opportunities for increased revenue.
• Drive customer retention and ensure high level of service delivery.
• Act as the key contact for customer queries, escalations and service matters.
• Work with operations to resolve issues and improve customer experience.
• Monitor account performance, volumes and profitability.
• Identify and maximise growth opportunities within existing accounts.
• 30% New Business Development: Identify, prospect and secure new customers in courier, logistics and transport.

Skills

Key Account Management

New Business

Client relationships

Negotiation

Problem solving

Job description

Key Responsibilities

• 70% Key Account Management: Build and maintain strong relationships with key customers and decisionmakers
• Manage and grow existing accounts, identifying opportunities for increased revenue
• Drive customer retention and ensure a consistently high level of service delivery
• Act as the key point of contact for customer queries, escalations and service-related matters
• Work closely with operations to resolve issues and improve the customer experience
• Monitor account performance, volumes and profitability
• Identify and maximise growth opportunities within existing accounts
• 30% New Business Development: Identify, prospect and secure new customers within the courier, logistics and transport market
• Develop new business opportunities through networking, referrals, cold calling and market engagement
• Prepare quotations and proposals and assist with commercial negotiations
• Build a strong pipeline of prospective customers and convert opportunities into new revenue

Requirements

• 6+ years’ experience in Key Account Management
• Proven experience in Key Account Management and New Business
• Courier, logistics, freight or transport experience essential
• Strong understanding of B2B customer relationships and service delivery
• Excellent communication, negotiation and problem-solving skills
• Commercially astute with a strong sales and growth mindset
• Ability to work independently and under pressure
• Valid driver’s licence

This is an excellent opportunity for an ambitious account manager who enjoys building relationships, solving problems and turning strong customer partnerships into business growth.