Key Account Manager - B2B Services

Placements24; Bloemfontein; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement benefits

Professional development

Hybrid work model

Collaborative culture

Job summary

Placements24 is seeking a highly organized Key Account Manager to oversee and grow relationships with the firm's most strategic clients in Bloemfontein. You will understand client objectives, deliver exceptional service, and identify opportunities for expanding our services.

The ideal candidate has at least five years in KAM or related B2B roles, strong communication, negotiation, and CRM proficiency, and a passion for driving revenue and customer satisfaction within a hybrid work model in the

Qualifications

• 5+ years of experience in Key Account Management or a related B2B role.
• Demonstrated success in retaining and growing key client accounts.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of business principles and ability to analyse client needs.
• Proficiency with CRM software and other sales enablement tools.

Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of key business clients.
• Understand client objectives and proactively identify how services meet their needs.
• Drive revenue growth within existing accounts through upselling and cross-selling.
• Coordinate with internal departments to ensure seamless service delivery and address client issues promptly.
• Conduct regular client reviews and performance analysis to ensure satisfaction and identify areas for improvement.
• Negotiate contract renewals and terms to ensure mutual benefit.

Skills

Key account management

Client relationship building

Negotiation

Presentation skills

Business acumen

CRM proficiency

Tools

CRM software

Job description

About the Role

Our client is seeking a highly organized and client-focused Key Account Manager to manage and grow relationships with their most important business clients in the Bloemfontein area. This role is critical to maintaining customer loyalty and driving revenue through strategic account development. You will act as the main point of contact, understanding client needs, providing exceptional service, and identifying opportunities for expansion of services. The successful candidate will possess excellent communication skills, a strong business acumen, and a passion for delivering value to clients, contributing significantly to the company's reputation and growth in the Free State region.

Key Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of key business clients .
• Understand client business objectives and proactively identify how our services can meet their needs.
• Drive revenue growth within existing accounts through upselling and cross-selling opportunities.
• Coordinate with internal departments to ensure seamless service delivery and address client issues promptly.
• Conduct regular client reviews and performance analysis to ensure satisfaction and identify areas for improvement.
• Negotiate contract renewals and terms to ensure mutual benefit.

Requirements

• Minimum of 5 years of experience in Key Account Management or a related B2B client relations role.
• Demonstrated success in retaining and growing key client accounts.
• Excellent communication, presentation, and interpersonal skills .
• Strong understanding of business principles and ability to analyze client needs.
• Proficiency with CRM software and other sales enablement tools.

Benefits

• Competitive salary with attractive performance-based incentives.
• Comprehensive health insurance and retirement benefits.
• Opportunities for professional development and attending industry conferences.
• Flexible working arrangements supporting a hybrid work model.
• A collaborative and supportive work culture in Bloemfontein .