Key Account Manager - (Centurion, Gp)

Srg Recruitment (Pty) Ltd; Gauteng; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Srg Recruitment (Pty) Ltd is seeking a proactive Key Account Manager to manage and grow key client relationships, drive price increases, and identify new business opportunities. You will be at the forefront of negotiations with multiple stakeholders and responsible for delivering exceptional client service, while guiding the Account Management team.

The role requires a commercially minded, relationship-focused professional with at least three years in account management or a related commercial

Qualifications

• Minimum 3 years’ experience in Account Management, Key Accounts, Client Management, or a similar commercial role.
• Strong negotiation and relationship-building skills to manage client expectations.
• Commercial mindset with proven ability to identify and develop upselling opportunities.

Responsibilities

• Manage key client relationships with regular meetings, communications, queries and complaints to ensure high service levels.
• Lead annual price increase negotiations from preparation to signing agreements and timely implementation.
• Identify opportunities for business growth, upselling, and expanding relationships across client groups.
• Oversee billing and debt processes, ensuring signed agreements and documentation are accurate and timely.
• Coach and support the Account Management team, with focus on performance and policy compliance.
• Demonstrate strong communication, negotiation, organisational and relationship-building skills with clients and internal stakeholders.

Skills

Account management

Negotiation

Relationship management

Business development

Communication skills

Stakeholder management

Job description

Our client is seeking a Key Account Manager to manage and grow key client relationships, drive annual price increases, identify new business opportunities, and ensure a high level of client service.

This is a client-facing role suited to someone who is commercially minded, relationship-driven, and confident in managing negotiations and multiple stakeholders.

Key Responsibilities

• Manage key client relationships, including regular client meetings, communication, queries and complaints, ensuring a high level of service
• Lead annual price increase negotiations, from preparation and budget discussions through to securing signed agreements and ensuring increases are implemented on time
• Identify opportunities for business growth, including upselling, alternative solutions, additional services and expanding relationships across client groups
• Manage billing and book debt processes, ensuring signed agreements and supporting documentation are submitted correctly and timeously
• Lead and support the Account Management team, including coaching, development, performance management and ensuring compliance with company policies and procedures.
• Minimum 3 years’ experience in Account Management, Key Accounts, Client Management, or a similar commercial role
• Proven experience in client relationship management, price negotiations, and commercial discussions
• Strong business development and upselling skills, with the ability to identify opportunities to grow existing client portfolios
• Excellent communication, negotiation, organisational and relationship-building skills, with the ability to work confidently with clients and internal stakeholders