Key Account Manager - Hospitality Sector

Placements24; Stellenbosch; Hybrid; ZAR 420,000 - 720,000; Full time

Job summary

Placements24 is seeking a seasoned Key Account Manager in Stellenbosch, Western Cape, to lead relationships with high‑value hospitality clients such as hotels and venues. You will act as the main contact, drive sales growth, and identify new business opportunities through strategic account management.

The role is hybrid, combining regular client site visits with office planning and reporting duties in Stellenbosch.

Qualifications

• Proven experience in account management or sales within hospitality or related food & beverage services.
• Track record of growing revenue and managing key accounts.
• Excellent relationship-building, communication, and negotiation skills.
• Proficient with CRM systems and sales reporting tools.

Responsibilities

• Manage a portfolio of key hospitality accounts to drive retention and growth.
• Develop and execute strategic account plans to increase revenue and product penetration.
• Negotiate contracts and pricing while maintaining profitability.
• Collaborate with marketing, logistics and operations to deliver exceptional service.

Skills

Relationship building

Communication

Negotiation

CRM software

Education

Bachelor's degree in Business Administration

Hospitality Management

Job description

About the Role

Our client, a leading supplier of premium beverages and hospitality solutions, is seeking an experienced and relationship-focused Key Account Manager to join their esteemed team in Stellenbosch, Western Cape . This role is responsible for managing and growing relationships with a portfolio of high-value clients within the hospitality industry, including hotels, restaurants, and event venues. You will serve as the primary point of contact, ensuring client satisfaction, driving sales growth, and identifying new business opportunities. This is a hybrid role, involving regular client site visits and strategic meetings, balanced with office-based planning and administrative tasks in Stellenbosch .

Key Responsibilities

Manage a portfolio of key accounts within the hospitality sector, ensuring strong client retention and satisfaction. Develop and execute strategic account plans to drive revenue growth and expand product penetration within existing accounts. Identify and pursue new business opportunities with prospective hospitality clients in the region. Conduct regular business reviews with clients to assess needs, present solutions, and ensure alignment with their objectives. Negotiate contracts and pricing, ensuring profitability and long‑term partnerships. Collaborate with internal teams (e.g., marketing, logistics, operations) to deliver exceptional service and support to clients. Stay abreast of industry trends, competitor activities, and market dynamics within the hospitality sector in the Western Cape . Prepare and present regular sales reports, forecasts, and performance analyses to management.

Requirements

Proven experience in account management or sales, preferably within the hospitality, food & beverage, or related service industries. Demonstrable success in managing key accounts and achieving revenue growth targets. Excellent relationship‑building, communication, and negotiation skills. Strong understanding of the hospitality industry and its operational needs. Ability to work effectively in a hybrid environment, balancing client‑facing activities with office‑based responsibilities in Stellenbosch . Proficiency in CRM software and sales reporting tools. Strategic thinker with strong analytical and problem‑solving abilities. A proactive approach and a commitment to delivering outstanding client service. Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field is preferred.

Benefits

Our client offers a competitive salary commensurate with experience, coupled with a lucrative commission and bonus structure. Employees benefit from comprehensive medical coverage, retirement fund contributions, and opportunities for continuous professional development and training within the hospitality supply chain. You will work with a respected brand known for its quality products and customer‑centric approach, enjoying a dynamic career path in the picturesque region of Stellenbosch . Join a supportive team and contribute to the success of leading establishments in the Western Cape .