Key Account Manager - FMCG

Placements24; East London; Hybrid; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Hybrid work

Travel allowance

Job summary

Placements24 in East London seeks a seasoned Key Account Manager to drive growth with key retail accounts across the Eastern Cape. The hybrid role balances remote planning with on-site client engagements.

You will develop strategic account plans, negotiate terms, analyze sales data, and collaborate with sales, marketing, and supply chain to deliver excellent service.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales or related field.
• Minimum of 4 years of experience in key account management, preferably FMCG.
• Proven track record of managing and growing key retail accounts.
• Strong understanding of FMCG retail landscape and sales dynamics.

Responsibilities

• Manage and develop relationships with a portfolio of key retail accounts within FMCG.
• Develop and execute strategic account plans to achieve sales targets and maximize account profitability.
• Identify new business opportunities and growth potential within existing key accounts.
• Negotiate terms of business, pricing, promotions, and contracts with key customers.
• Collaborate with internal teams (sales, marketing, supply chain) to ensure seamless service delivery for key accounts.
• Analyze sales performance data and market trends to provide insights and recommendations to accounts.
• Prepare and deliver regular sales reports, forecasts, and presentations to management and stakeholders.
• Ensure effective implementation of marketing and promotional plans within key accounts.
• Resolve customer issues and complaints promptly, maintaining high levels of customer satisfaction.

Skills

Key account management

Negotiation

Communication

Presentation skills

Sales strategy

Education

Bachelor's degree in Business Administration / Marketing / Sales

Tools

CRM software

Sales reporting tools

Job description

About the Role

Our client, a dynamic force in the Fast-Moving Consumer Goods (FMCG) sector, is seeking a motivated and experienced Key Account Manager to join their commercial team in **East London, Eastern Cape, ZA**. This hybrid role allows for strategic client engagement and planning from a remote setting, combined with essential in-person meetings and site visits within the **East London** region. You will be responsible for managing and growing relationships with key retail accounts, driving sales performance, and ensuring customer satisfaction. This position requires a strong understanding of the FMCG market, excellent negotiation skills, and a proven ability to foster long-term partnerships. If you are a driven sales professional looking to make a significant impact, this opportunity is for you.

Key Responsibilities

• Manage and develop relationships with a portfolio of key retail accounts within the FMCG sector.
• Develop and execute strategic account plans to achieve sales targets and maximize account profitability.
• Identify new business opportunities and growth potential within existing key accounts.
• Negotiate terms of business, pricing, promotions, and contracts with key customers.
• Collaborate with internal teams (sales, marketing, supply chain) to ensure seamless service delivery and support for key accounts.
• Analyze sales performance data and market trends to provide insights and recommendations to accounts.
• Prepare and deliver regular sales reports, forecasts, and presentations to management and key stakeholders.
• Ensure effective implementation of marketing and promotional plans within key accounts.
• Resolve customer issues and complaints promptly and effectively, maintaining high levels of customer satisfaction.
• Stay updated on industry trends, competitor activities, and customer needs.

Requirements

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• Minimum of 4 years of experience in key account management, preferably within the FMCG industry.
• Proven track record of successfully managing and growing key retail accounts.
• Strong understanding of the FMCG retail landscape and sales dynamics.
• Excellent negotiation, communication, and presentation skills.
• Proficiency in CRM software and sales reporting tools.
• Strong analytical and problem-solving abilities.
• Ability to build and maintain strong customer relationships.
• Excellent organizational and time management skills.
• Comfortable working in a hybrid model, balancing remote work with necessary on-site client engagement.

Benefits

• Competitive salary package with performance-based incentives.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional development and career advancement within a growing company.
• Hybrid work arrangement offering flexibility.
• Exposure to leading FMCG brands and products.
• Dynamic and collaborative team environment.
• Travel allowance for client visits.
• Work within a supportive commercial team focused on client success.