Key Account Manager

RecruiTech; Johannesburg; On-site; ZAR 750,000 - 1,100,000; Full time

Job summary

RecruiTech is seeking a proactive Senior Key Account Manager to oversee a portfolio of courier and distribution accounts. You will build strong relationships with senior decision-makers, identify upsell opportunities, and collaborate with operations to meet client expectations.

Your focus will be on revenue growth and delivering exceptional service. You will manage multiple high-value accounts, negotiate effectively, and maintain a customer-centric approach to exceed client needs and drive

Qualifications

• Experienced in Key Account Management within courier, distribution or logistics
• Strong at building and maintaining senior-level client relationships
• Commercially aware without being purely sales-driven
• Excellent at managing multiple high-value accounts
• Proactive, solutions-focused and customer-centric
• Confident in negotiations, presentations and client meetings
• Passionate about delivering an exceptional client experience

Responsibilities

• Manage and grow a portfolio of key courier & distribution accounts
• Build strong, long-term relationships with decision-makers
• Identify opportunities to upsell, cross-sell and grow revenue
• Drive client retention and exceptional service delivery
• Understand customer needs and provide commercially sound solutions
• Work closely with operations to ensure client expectations are met
• Monitor account performance, revenue and profitability
• Develop new opportunities within existing accounts

Job description

Responsibilities:

• Manage and grow a portfolio of key courier & distribution accounts
• Build strong, long-term relationships with decision-makers
• Identify opportunities to upsell, cross-sell and grow revenue
• Drive client retention and exceptional service delivery
• Understand customer needs and provide commercially sound solutions
• Work closely with operations to ensure client expectations are met
• Monitor account performance, revenue and profitability
• Develop new opportunities within existing accounts

Requirements:

• Experienced in Key Account Management within courier, distribution or logistics
• Strong at building and maintaining senior-level client relationships
• Commercially aware without being purely sales-driven
• Excellent at managing multiple high-value accounts
• Proactive, solutions-focused and customer-centric
• Confident in negotiations, presentations and client meetings
• Passionate about delivering an exceptional client experience