Key Account Manager - Ocean Freight

Jelocorp; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading logistics company in Johannesburg is looking for a Key Account Manager to build and maintain strong client relationships. The role involves overseeing logistics operations and ensuring customer satisfaction while identifying upselling opportunities. Successful candidates will have experience in client management and a solid understanding of logistics processes. Join us to make a significant impact in delivering exceptional service to our valued clients.

Qualifications

• Experience in client relationship management preferably in logistics.
• Strong understanding of cross-border transportation and customs procedures.
• Demonstrated ability to identify upselling and cross-selling opportunities.

Responsibilities

• Build and maintain strong relationships with key clients.
• Coordinate with internal teams to provide exceptional service.
• Oversee all stages of business operations and document preparations.
• Maintain up-to-date client information in CRM systems.

Skills

Client relationship management

Cross-border logistics

Risk management

CRM software

Effective communication

Job description

About Us

Our Client is a leading player in the global shipping and logistics industry, committed to providing reliable, efficient, and innovative transport solutions. They serve a diverse client base across multiple sectors, offering services that range from ocean freight to end-to-end supply chain solutions.

Job Summary

As a Key Account Manager, you will be responsible for building and maintaining strong relationships with our most valuable clients. You will act as the primary point of contact for key accounts, ensuring client satisfaction, driving growth opportunities, and coordinating with internal teams to deliver exceptional service and customized logistics solutions.

Job Descriptions

• Liaise with clients and suppliers to create orders and coordinate business operations.
• Oversee all stages of the business process, including cross-border transportation, customs clearance, warehouse operations, and the end-to-end coordination and tracking of ocean freight orders.
• Familiarize oneself with the operations of each stage and the preparation of relevant documents, while ensuring effective risk management at critical points.
• Understand client requirements and the company's financial operating logic, ensuring timely settlement with clients and suppliers.
• Identify upselling and cross-selling opportunities to drive revenue growth
• Maintain CRM records and ensure up-to-date client information
• Represent the company at industry events, trade shows, and client meetings as needed

*If you haven't heard from us within 2 weeks, please consider your application unsuccessful or alternatively send your CV to [e-mail] to be considered for other vacancies.