Key Account Manager

Recruitech (Pty) Ltd; Johannesburg; On-site; ZAR 550,000 - 850,000; Full time

Job summary

Recruitech (Pty) Ltd in Johannesburg is seeking a seasoned Key Account Manager to own and grow a portfolio of key courier and distribution clients, delivering strategic value and sustained revenue.

You will engage with senior decision-makers, identify upsell opportunities, and partner with operations to meet expectations, ensuring exceptional service delivery and long-term client satisfaction across high-value accounts.

Qualifications

• Experience in Key Account Management within courier, distribution or logistics.
• Strong at building and maintaining senior-level client relationships.
• Commercially aware with a balanced sales focus.

Responsibilities

• Manage and grow a portfolio of key courier & distribution accounts
• Build strong, long-term relationships with decision-makers
• Identify opportunities to upsell, cross-sell and grow revenue
• Drive client retention and exceptional service delivery
• Understand customer needs and provide commercially sound solutions
• Work closely with operations to ensure client expectations are met
• Monitor account performance, revenue and profitability
• Develop new opportunities within existing accounts

Skills

Key Account Management

Relationship Building

Negotiation & Presentation

Customer-centric

Job description

Are you an experienced Key Account Manager who knows that great account management is about more than simply managing a client list?
Our client, a well-established Courier company based in Johannesburg, is looking for a dynamic individual to take ownership of key customer relationships and drive continued business growth.

Responsibilities:

• Manage and grow a portfolio of key courier & distribution accounts
• Build strong, long-term relationships with decision-makers
• Identify opportunities to upsell, cross-sell and grow revenue
• Drive client retention and exceptional service delivery
• Understand customer needs and provide commercially sound solutions
• Work closely with operations to ensure client expectations are met
• Monitor account performance, revenue and profitability
• Develop new opportunities within existing accounts

Requirements:

• Experienced in Key Account Management within courier, distribution or logistics
• Strong at building and maintaining senior-level client relationships
• Commercially aware without being purely sales-driven
• Excellent at managing multiple high-value accounts
• Proactive, solutions-focused and customer-centric
• Confident in negotiations, presentations and client meetings
• Passionate about delivering an exceptional client experience

Key Account Manager Johannesburg, Gauteng, ZA