Key Account Manager

Boardroom Appointments; Gauteng; On-site; ZAR 600,000 - 900,000; Part time

Job summary

Boardroom Appointments is seeking a senior Key Accounts Manager based in Gauteng. The role focuses on managing major accounts, setting budgets, and driving growth across the network.

You will coordinate between Global and Regional teams, lead tenders, manage pricing, and monitor performance against metrics. A 5-year industry background and a relevant degree are preferred. Strong relationship-building and strategic thinking are essential.

Qualifications

• Bachelor's degree preferred in Business, Marketing, Finance or related discipline.
• Experience: 5 years industry-related experience.
• Knowledge: Must be able to offer end-to-end supply chain solutions.

Responsibilities

• Manage the key accounts effectively through multi-level customer contact.
• Set annual budgets for Key Accounts in line with company budget.
• Act as company's main entry point for nominated key accounts.
• Consolidate and update customer information (decision makers, influencers, volume potential, incumbents, industry challenges / opportunities, strategic expectation).
• Develop the company's market share and profitability through customers operations across the network.
• Develop and implement the customer business plan.
• Review company's performance and quality indicators with the customer.
• Coordinate customer business plan through Global and Regional teams across the network.
• Lead direct sales / growth / retention actions with identified customers.
• Define operational and pricing procedures and implement with relevant front, middle and back-office teams.
• Provide Client Specific reporting (if and when required) in conjunction with the Customer Business Solutions (CBS) team.
• Lead monthly Customer Performance Reviews.
• Assist CBS with KPI analysis and reporting.
• Assist CBS with Financial analysis.
• Monthly / Weekly Internal Business Reporting:
• Report on weekly activities in CRM
• Track actual Gross Margin per client vs Budget
• Explain increase / decrease in Gross Margin
• Identify account growth opportunities
• Clients under threat:
• Identify and explain clients under threat
• Identify and explain lost business
• Day to day account management:
• Support with operational query resolution
• Support with collecting outstanding payments from allocated client base
• Support with tenders / pricing requests for allocated clients in conjunction with the Customer Service Support (CSS) team.
• Lead tenders and participate in sign-off with respective Middle Office parties
• Participate in the design and presentation of tenders to customers with support from the necessary departments
• New / Extension business:
• Identify new business and / or extension business opportunities within existing or prospective customer base

Skills

End-to-end supply chain

Education

Bachelor's Degree (Business/Marketing/Finance)

Job description

• Bachelors Degree, preferably in Business, Marketing, Finance or related discipline is preferred
• Knowledge: Must be able to offer end-to-end Supply Chain Solutions
• Experience: 5 years Industry related experience

Responsibilities:

• Manage the key accounts effectively through multi-level customer contact
• Set annual budgets for Key Accounts in line with company budget
• Act as company's main entry point for nominated key accounts
• Consolidate and update customer information (decision makers, influencers, volume potential, incumbents, industry challenges / opportunities, strategic expectation)
• Develop the company'smarket share and profitability through customers operations across the network
• Develop and implement the customer business plan
• Review company's performance and quality indicators with the customer
• Coordinate customer business plan through Global and Regional teams across the network
• Lead direct sales / growth / retention actions with identified customers
• Define operational and pricing procedures and implement with relevant front, middle and back-office teams
• Provide Client Specific reporting (if and when required) in conjunction with the Customer Business Solutions (CBS) team:
• Lead monthly Customer Performance Reviews
• Assist CBS with KPI analysis and reporting
• Assist CBS with Financial analysis
• Monthly / Weekly Internal Business Reporting:
• Report on weekly activities in CRM
• Track actual Gross Margin per client vs Budget
• Explain increase / decrease in Gross Margin
• Identify account growth opportunities
• Clients under threat:
• Identify and explain clients under threat
• Identify and explain lost business
• Day to day account management:
• Support with operational query resolution
• Support with collecting outstanding payments from allocated client base
• Support with tenders / pricing requests for allocated clients in conjunction with the Customer Service Support (CSS) team.
• Lead tenders and participate in sign-off with respective Middle Office parties
• Participate in the design and presentation of tenders to customers with support from the necessary departments
• New / Extension business:
• Identify new business and / or extension business opportunities within existing or prospective customer base