Account Manager

Boardroom Appointments; Durban; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Boardroom Appointments in Durban seeks an experienced professional to set customer strategy, manage key KPIs and build strategic partnerships within the designated area. The role requires a solid background in administration and supply chain management within FMCG environments.

You will drive business development, coordinate with the Commercial Team and ensure profitability through rate reviews and service solutions while handling customer queries and KPI governance.

Qualifications

• 3 years account or general administration experience preferably in a FMCG environment.
• 5+ years supply chain experience.

Responsibilities

• Set strategy for the designated area of responsibility based on company and customer objectives.
• Obtain sign-off across the business on the strategy.
• Implement key KPIs in line with the strategy.
• Set key KPIs for customers in line with business strategy.
• Review customer KPIs monthly to ensure customer and Company compliance with key KPIs.
• Drive opportunities to build strategic partnerships through the identification of collaboration opportunities.
• Manage internal business functions against agreed KPIs.
• Manage customer queries and concerns as they arise.
• Identify opportunities for expansion within the area of responsibility.
• Match Company business capabilities to customers needs by identifying service solutions.
• Collaborate with the Commercial Team to guide commercial discussions and negotiate commercial agreements.
• Implement rate reviews and increases as needed to ensure the profitability of the area of responsibility.

Skills

General admin experience

Supply chain experience

Job description

• 3 years account or general administration experience preferably in a FMCG environment.
• 5+ years supply chain experience.

Responsibilities:

Set Customer Strategy

• Set strategy for the designated area of responsibility based on company and customer objectives.
• Obtain sign-off across the business on the strategy.
• Implement key KPIs in line with the strategy.

Relationship Management

• Set key KPIs for customers in line with business strategy.
• Review customer KPIs monthly to ensure customer and Company compliance with key KPIs.
• Drive opportunities to build strategic partnerships through the identification of collaboration opportunities.
• Manage internal business functions against agreed KPIs.
• Manage customer queries and concerns as they arise.

Business Development

• Identify opportunities for expansion within the area of responsibility.
• Match Company business capabilities to customers needs by identifying service solutions.
• Collaborate with the Commercial Team to guide commercial discussions and negotiate commercial agreements.
• Implement rate reviews and increases as needed to ensure the profitability of the area of responsibility.