Key Account Manager

Boardroom Appointments; Durban; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Boardroom Appointments in Durban is seeking an Account Manager to develop and maintain relationships with customers and drive revenue growth across assigned accounts.

You will gain in-depth understanding of client businesses, identify key decision makers, and develop account plans in line with strategic objectives. The role requires 3 years of sales experience and strong telecommunications knowledge, with a focus on delivering solutions and meeting deadlines.

Qualifications

• 3 years knowledge and proven track record in Sales
• Business Acumen Essential
• Proficient in MS Office Essential
• General understanding of Small and Medium Business Essential
• Technical knowledge within OCT or Telecommunications Essential

Responsibilities

• Develop and maintain an account plan aligned with customer objectives.
• Understand customers' requirements and drive business growth with delivery and support teams.
• Serve as primary contact and ensure account health and timely sales deadlines.
• Generate leads and build a sales pipeline for assigned segments.
• Present solutions and proposals tailored to customer needs.
• Build trust with decision makers and maintain professional relationships.
• Record discussions and maintain accurate SFDC activity and account data.
• Identify new market opportunities and expand within existing clients.
• Coordinate pre-sales and after-sales activities in bid/tender processes.
• Stay informed on telecommunications services and industry trends.

Skills

Sales experience

Business acumen

MS Office

SMB understanding

Telecommunications knowledge

OCT knowledge

Account management

Tools

SFDC / Salesforce

Job description

• Develop and maintain business relationship with customers
• Gain in-depth understanding of the customers business and industry
• Identify key role players and develop and maintain a personal professional network with relevant decision makers
• Develop and maintain an account plan within the context of the customers objectives and segment strategy
• Understand the customers requirements and implement customer business growth strategies in conjunction with the company's delivery and support functions
• Ensure that all sales deadlines are met.
• The Account Manager serves as the primary contact liaison and take full accountability for account health.
• Manage internal departmental escalations Conduct regular customer meetings at their premises
• Understand clients' business and generate new ideas.
• Build trust, credibility, and client referrals.
• Maintain or improve account profitability by customizing solutions as per customer requirements provide input and align to broader company strategies and business initiatives.
• Identify new market opportunities by selling and integrating compants offerings to new and existing clients
• Develop, review and implement a detailed account plan for assigned accounts
• Conducts business professionally and ethically by adhering to all company policies, procedures and business ethics codes
• Develop a spirit of camaraderie by initiating social events / team building events with customers.
• Compile motivation for refunds and credit notes
• Keeping accurate records of discussions or correspondence with customers
• Responsible for generating leads and developing a pipeline for the sales segment
• Identify and establish relationships in new and existing geography and segments
• Provide pre-sales and after-sales assistance in bid/tender processes
• Manage customer relationships with allocated and new clients
• Deliver presentations and propose consultation-based solutions
• Keep abreast on the market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies.
• Have clear understanding of customer business, technology and strategies.
• Decides on customer call cycle
• Decides on client account plan
• Decides on appropriate proposals for relevant client
• Accountable for customer relationships with allocated and new clients
• Accountable for generating leads and developing a pipeline for assigned sales segments across the company
• Accountable for tracking and recording sales activities assigned accounts on SFDC
• Accountable for achieving of assigned sales targets

Qualifications and experience:

• 3 years knowledge and proven track record in Sales
• Business Acumen Essential
• Proficient in MS Office Essential
• General understanding of Small and Medium Business Essential
• Technical knowledge within OCT or Telecommunications Essential