Junior Telecoms Support Analyst

Placements24; Mossel Bay; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Competitive starting salary

Comprehensive training

Career advancement opportunities

Medical and retirement benefits

Supportive team environment

Job summary

Placements24 is seeking a Junior Telecoms Support Analyst in Mossel Bay. The role focuses on delivering first-line technical support for internet, voice, and television services, guiding customers through troubleshooting, and escalating complex issues as needed.

The position emphasizes customer-centric problem-solving, teamwork, and the ability to learn new technologies quickly, with comprehensive training provided.

Qualifications

• High school diploma or equivalent; further technical education is a plus.
• Basic understanding of telecommunications services (internet, voice, data).
• Excellent communication and active listening skills.
• Patience and a customer-centric approach to problem-solving.
• Ability to learn new technologies and systems quickly.
• Must be able to work effectively in a team environment in Mossel Bay.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with prompt, effective technical assistance.
• Diagnose and resolve common issues related to internet, voice, and TV services.
• Guide customers through setup, installation, and troubleshooting of equipment.
• Accurately document customer interactions, issues, and resolutions in the support system.
• Escalate unresolved technical problems to senior support staff or relevant departments.
• Contribute to the knowledge base by documenting solutions and troubleshooting steps.

Skills

Communication

Active listening

Teamwork

Education

High school diploma

Technical education

Job description

About the Role

Our client is looking for an enthusiastic and customer-focused Junior Telecoms Support Analyst to join their team in Mossel Bay . This entry-level position is perfect for someone passionate about technology and eager to begin a career in the telecommunications sector. You will provide first-line technical support to customers, helping them resolve issues with their services and equipment. The role involves diagnosing problems, guiding customers through troubleshooting steps, and escalating complex issues to higher technical tiers, ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing prompt and effective technical assistance.
• Diagnose and resolve common technical issues related to internet, phone, and television services.
• Guide customers through setup, installation, and troubleshooting processes for their equipment.
• Accurately document customer interactions, issues, and resolutions in the support system.
• Escalate unresolved technical problems to senior support staff or relevant departments.
• Contribute to the knowledge base by documenting solutions and common troubleshooting steps.

Requirements

• High school diploma or equivalent; further technical education is a plus.
• Basic understanding of telecommunications services (internet, voice, data).
• Excellent communication and active listening skills.
• Patience and a customer-centric approach to problem-solving.
• Ability to learn new technologies and systems quickly.
• Must be able to work effectively in a team environment in Mossel Bay.

Benefits

• Competitive starting salary for an entry-level position.
• Comprehensive training program to build foundational skills.
• Opportunities for career advancement within the company.
• Medical and retirement benefits.
• Supportive team atmosphere focused on learning and development.