Entry-Level Telecoms Support Specialist

Placements24; Mossel Bay; Sur place; ZAR 201 000 - 268 000; Plein temps

Avantages offerts par ce poste

Competitive starting salary

Comprehensive training

Career advancement opportunities

Medical and retirement benefits

Supportive team environment

Résumé du poste

Placements24 is seeking a Junior Telecoms Support Analyst in Mossel Bay. The role focuses on delivering first-line technical support for internet, voice, and television services, guiding customers through troubleshooting, and escalating complex issues as needed.

The position emphasizes customer-centric problem-solving, teamwork, and the ability to learn new technologies quickly, with comprehensive training provided.

Qualifications

• High school diploma or equivalent; further technical education is a plus.
• Basic understanding of telecommunications services (internet, voice, data).
• Excellent communication and active listening skills.
• Patience and a customer-centric approach to problem-solving.
• Ability to learn new technologies and systems quickly.
• Must be able to work effectively in a team environment in Mossel Bay.

Responsabilités

• Respond to customer inquiries via phone, email, and chat with prompt, effective technical assistance.
• Diagnose and resolve common issues related to internet, voice, and TV services.
• Guide customers through setup, installation, and troubleshooting of equipment.
• Accurately document customer interactions, issues, and resolutions in the support system.
• Escalate unresolved technical problems to senior support staff or relevant departments.
• Contribute to the knowledge base by documenting solutions and troubleshooting steps.

Connaissances

Communication

Active listening

Teamwork

Formation

High school diploma

Technical education

Description du poste

Placements24 is seeking a Junior Telecoms Support Analyst in Mossel Bay. The role focuses on delivering first-line technical support for internet, voice, and television services, guiding customers through troubleshooting, and escalating complex issues as needed.

The position emphasizes customer-centric problem-solving, teamwork, and the ability to learn new technologies quickly, with comprehensive training provided.