Maintenance Manager

Belmond Ltd.; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive basic salary

Loyalty and recognition rewards

Employee Assistance & Wellness

Job summary

Mount Nelson, A Belmond Hotel in Cape Town, seeks a Maintenance Manager to safeguard the luxury guest experience by overseeing preventive maintenance and facilities management. You will lead a team, manage budgets, ensure H&S compliance, and coordinate with other departments to deliver seamless service.

The role requires strong leadership, a deep understanding of hotel maintenance standards, and the ability to optimise costs while maintaining high-quality facilities for discerning guests.

Qualifications

• Minimum of 5 years proven experience in a similar maintenance role.
• Strong leadership to manage a team.
• Ability to train and coach staff to maximise performance.
• Excellent knowledge of maintenance standards for a 5 Star Hotel.
• Knowledge of health and safety regulations.
• Willingness to work shifts, public holidays and Sundays.

Responsibilities

• Conduct ongoing preventive maintenance and upkeep of maintenance services.
• Ensure activities meet set standards for efficiency and productivity.
• Ensure hotel health and safety standards per H&S Audit standards.
• Coordinate preventive maintenance of rooms, lobbies and facilities.
• Oversee projects within budget and schedule; ensure timely completion.
• Set deadlines, assign responsibilities and monitor progress.
• Resolve emergency issues promptly.
• Manage relationships with contractors and service providers.
• Maintain budgets, expenses and activity logs.
• Develop and implement department SOP manuals.

Skills

Leadership

Maintenance management

Staff training & coaching

Health & safety knowledge

Budgeting & cost control

Shift work & holidays

Tools

HVAC systems

Plumbing & Electrical

Sewer systems

Job description

As a Maintenance Manager at Mount Nelson, A Belmond Hotel, you maintain the visual stunning image of your destination’s facilities. In this role, you’re a proud custodian of the infrastructure and equipment that enables our team to deliver a luxury experience and provide optimal service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• Conduct on-going preventive maintenance and upkeep of maintenance services.
• Ensure that all the maintenance activities and systems adhere to the standards / efficiency / productivity levels that have been set for the unit
• Ensure the hotel meets health and safety standards in line with company H&S Audit standards.
• Arrange for routine maintenance in hotel rooms, lobbies and facilities.
• Organise all projects in a manner that does not disturb guests.
• Oversee all aspects of projects -the coordination and completion on time within budget and within scope.
• Set deadlines, assign responsibilities and monitor and summarize progress of projects.
• Act fast to resolve emergency issues.
• Find ways to reduce hotel operating costs and conserve energy.
• Manage relationships with contractors and service providers.
• Maintain budgets, expenses and activity logs.
• Make periodic checks of completed repair and maintenance work to ensure that the established standards have been met.
• Coordinate with Executive Housekeeper, Front of House Manager and other Head of Departments on preventive maintenance of rooms and other repair work.
• Develop, update and implement the department’s Standard Operating Procedure manuals.

What You Bring:

• Minimum of 5 years proven experience in similar position.
• Strong leadership skills to manage a team.
• The ability to maximise staff performance through training & coaching.
• Excellent knowledge of maintenance requirements and standards for a 5 Star Hotel.
• Sound knowledge of departmental financial management, budgets, cost control.
• Must be able to work shifts, public holidays and Sundays as and when required.
• In-depth knowledge of health and safety regulations.
• Familiarity with plumbing, electrical, sewer and HVAC systems; hotel industry experience is a plus
• Excellent organizational and leadership skills.

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.