Junior Manager Tokai (Cape Town)

Pedros Chicken; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A fast-food restaurant in South Africa, Wes-Kaap, is seeking a motivated individual to oversee operations, manage staff, and ensure top-notch customer service. The ideal candidate will have at least one year of experience in the restaurant or fast-food service sector, possess management and organizational skills, and demonstrate effective problem-solving abilities. Commitment to maintaining quality standards and compliance with health regulations is essential. Join us to support our growth and operational excellence.

Qualifications

• Minimum 1-year related experience in restaurant or fast-food service.
• Knowledge of GAAP/Micros is advantageous.
• Strong management and organizational skills required.
• Excellent customer service and communication skills

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards and operating procedures are maintained.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximise profitability and meet sales and GP% targets, motivate staff
• Manage staff, including discipline and rosters
• Drive restaurant/take-away forward as part of a team
• Ensure health and safety compliance

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer Service

Good verbal communication skills

Problem-solving skills

Tools

GAAP/Micros experience

Job description

We are currently recruiting for our high‑performing and busy Pedros store in Cape Town. This opportunity is ideal for motivated individuals who thrive in a fast‑paced environment and are committed to delivering excellent service while supporting our continued growth and operational excellence.

DUTIES AND RESPONSIBILITIES

1. Overseeing overall operation of the restaurant/ take‑away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take‑away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff
6. Managing staff including discipline and work rosters
7. Work within a team and drive the restaurant/take‑away forward
8. Ensuring compliance with health and safety regulations

REQUIREMENTS

1. Restaurant and Fast‑Food Service experience. Minimum 1‑year related experience required
2. GAAP/ Micros experience and knowledge - advantageous
3. Management skills
4. Organizational skills
5. Customer Service and good verbal communication skills
6. Problem‑solving skills