Senior Store Manager - Tokai CPT

Pedros; Cape Town; On-site; ZAR 360,000 - 420,000; Full time

Job summary

Pedros in Cape Town is seeking an experienced Restaurant Manager to oversee daily operations for the restaurant and take-away. You will ensure quality standards, manage stock and purchasing, and lead a team to deliver excellent customer service while driving profitability.

The role requires at least 3 years in a managerial capacity within restaurant or fast-food service, with strong organizational and communication skills.

Qualifications

• Restaurant and Fast-Food Service experience.
• Minimum 3 years in Managerial role experience required.

Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS SOPs are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels
• Maximising profitability and meeting sales and GP% targets, including motivating staff
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Skills

Management skills

Organizational skills

Customer service

Verbal communication

Tools

Micros POS

Job description

Duties And Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years in Managerial role experience required
• Micros experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills