Senior Store Manager - Tokai CPT

Pedros Chicken; Wes-Kaap; On-site; ZAR 180,000 - 260,000; Full time

Job summary

A local fast-food chain in South Africa's Wes-Kaap region is seeking an experienced manager to oversee operations and ensure that quality standards and customer service levels are maintained. The ideal candidate will have a minimum of 3 years' experience in a managerial role within the restaurant or fast-food industry, coupled with strong management and organizational skills. Responsibilities include staff management, stock control, compliance with safety regulations, and driving profitability.

Qualifications

• Minimum 3 years in a managerial role in restaurant/fast-food service.
• Knowledge of Micros is advantageous.
• Strong management and organizational skills.
• Excellent customer service and verbal communication skills.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure compliance with health and safety regulations.
• Manage staff performance and conduct training programs.
• Handling customer complaints and maintaining service levels.
• Maximising profitability and meeting sales targets with staff motivation.
• Managing staff, including discipline and rosters.
• Working in a team to drive the restaurant forward.
• Ensuring health and safety compliance.
• Opening and closing procedures at the store.
• Marketing activities to promote promotions and incentives.
• Customer service relations management and complaint resolution.
• People management with training programmes and regular staff meetings.
• Recruitment, training and monitoring performance to increase productivity.
• Performance evaluation of staff.

Skills

Management skills

Organizational skills

Customer service

Verbal communication skills

Organizational skills

Tools

Micros

Job description

DUTIES AND RESPONSIBILITIES

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS

1. Restaurant and Fast-Food Service experience. Minimum 3 years in Managerial role experience required
2. Micros experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills