Co-Ordinator Tokai Cape Town

Pedros; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pedros is opening a brand-new store in Bloemfontein and seeking passionate individuals to join the launch team. This role focuses on managing shift operations, delivering exceptional service, and maintaining standards across quality and productivity.

You will greet customers, take orders, ensure accuracy, and collaborate with kitchen staff to ensure smooth order flow and high guest satisfaction. Ideal candidates bring supervisory experience, strong communication, and the ability to thrive in a

Qualifications

• Experience in customer service and supervisory roles preferred.
• Able to work independently with leadership skills.
• Strong communication and organisational skills.
• Capable of working in a fast-paced, high-volume environment.
• Basic cash handling and POS skills.

Responsibilities

• Greet customers warmly and create a positive first impression.
• Take customer orders accurately (in person, drive-thru, or online pickups).
• Present food and drinks neatly, correctly, and on time.
• Ensure orders match receipts and special requests.
• Maintain cleanliness of the counter, dining area, and presentation stations.
• Follow food safety, hygiene, and company standards at all times.
• Work closely with kitchen staff to ensure smooth order flow.
• Resolve minor customer concerns politely and escalated when necessary.
• Restock items such as cups, lids, sauces, and napkins.

Skills

Strong communication

Attention to detail

Time management

Teamwork

Cash handling

Problem solving

Hygiene

POS familiarity

Tools

POS system

Job description

New Store Opening – Exciting Opportunity Join the Pedros family as we open our brand-new store in Bloemfontein. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Purpose

Manage shift operations and ensure service, quality, and productivity standards are consistently achieved.

Key Responsibilities

• Greet customers warmly and create a positive first impression
• Take customer orders accurately (in person, drive-thru, or online pickups)
• Present food and drinks neatly, correctly, and on time
• Ensure orders match receipts and special requests
• Maintain cleanliness of the counter, dining area, and presentation stations
• Follow food safety, hygiene, and company standards at all times
• Work closely with kitchen staff to ensure smooth order flow
• Resolve minor customer concerns politely and escalated when necessary
• Restock items such as cups, lids, sauces, and napkins

Competencies

• Strong communication and customer service skills
• Accuracy and attention to detail
• Ability to work in a fast-paced environment
• Time management and multitasking
• Teamwork and cooperation
• Basic cash-handling and POS skills
• Problem-solving and adaptability
• Good personal hygiene and professionalism

Requirements

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.