Junior Manager, Belgravia, Cape Town (W)

Pedros Chicken; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pedros Chicken is opening a brand-new store in Cape Town and seeks an experienced restaurant leader to join the launch team. You will oversee daily operations, ensure service quality, manage stock and ordering, and drive profitability from day one.

The role requires strong management skills, organizational ability, and excellent customer service. You will lead staff, address issues promptly and maintain health and safety standards in a fast-paced environment.

Qualifications

• Restaurant/fast-food service experience required.
• Management skills recommended.
• Organizational and planning abilities essential.
• Strong customer service and communication skills.

Responsibilities

• Oversee operation of restaurant/take-away.
• Maintain quality standards and SOPs.
• Manage stock control, purchasing and orders.
• Handle customer complaints and service levels.
• Drive profitability and sales targets; motivate staff.
• Manage staff schedules and discipline as needed.
• Work within a team to push the business forward.
• Ensure health and safety regulations compliance.

Skills

Leadership

Customer service

Communication

Problem solving

Staff management

Tools

GAAP knowledge

Micros POS

Job description

New Store Opening - Exciting Opportunity

Join our WACKYS family as we open our brand-new store in Cape Town. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and WACKYS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff
6. Managing staff including discipline and work rosters
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum +1 year related experience required
2. GAAP/ Micros experience and knowledge - advantageous
3. Management skills
4. Organizational skills
5. Customer Service and good verbal communication skills
6. Problem-solving skills