Junior IT Technician – Hospitality Systems Support

Village n Life; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Staff housing options

Staff facilities access

Job summary

Village n Life in Camps Bay, Cape Town, seeks a Junior IT Technician to support the technology backbone across hotels, apartments, spas, and venues. You will handle first-line IT support, device setup, and routine system checks to keep operations running smoothly and guest satisfaction high.

You’ll balance methodical tasks with rapid problem-solving in a busy hospitality environment, assisting with deployments, security, and basic network maintenance while reporting to the Head of Technology.

Qualifications

• Grade 12 or equivalent.
• Microsoft certification or similar technical qualification.
• 1–3 years’ experience in an IT support role.
• Solid understanding of Windows and MacOS environments.
• Knowledge of networking fundamentals, security tools, servers and cloud platforms.
• Clear communication skills suited to assisting non-technical users.
• A calm, practical approach to troubleshooting in a busy hospitality environment.
• Valid driver’s licence and reliable transport.
• Hospitality experience beneficial but not required.
• Familiarity with Microsoft 365 on remote support tools a must.
• Property Management and Point of Sales system knowledge is an advantage.

Responsibilities

• Provide first‑tier IT support across all properties, responding to tickets, calls and walk‑ins.
• Maintain daily checklists, basic server checks, and accurate reporting to the Head of Technology.
• Assist with standardised computer deployments, software installations and user setups.
• Troubleshoot a diverse tech landscape, with world‑class remote tools, or while on‑site.
• Support MS365, mobile devices, email platforms and basic Active Directory operations.
• Handle administration including asset registers, DSTV account activations, password resetting and vendor coordination.
• Conduct basic backup checks and reports, including Mimecast monitoring.
• Basic Point of Sale monitoring and support.
• Assist with CCTV basics, access control, automation, and IP phone operations.
• Perform basic networking checks on switches, access points and cabling.
• Support audio‑visual requirements including smart TVs, conferencing setups, streaming and event tech setups.
• Assist with inverter, generator and solar monitoring at a basic operational level.
• Ensure all work aligns with group technology standards, security protocols and service expectations.

Skills

Windows & MacOS

Networking fundamentals

Microsoft 365

Remote support

Communication skills

Education

Grade 12 or equivalent

Microsoft certification or similar qualification

Tools

Active Directory

Mimecast monitoring

POS systems

Job description

Village n Life in Camps Bay, Cape Town, seeks a Junior IT Technician to support the technology backbone across hotels, apartments, spas, and venues. You will handle first-line IT support, device setup, and routine system checks to keep operations running smoothly and guest satisfaction high.

You’ll balance methodical tasks with rapid problem-solving in a busy hospitality environment, assisting with deployments, security, and basic network maintenance while reporting to the Head of Technology.