Junior IT Technician

Village n Life; Wes-Kaap; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Staff housing options

Staff facilities access

Growth opportunities

Job summary

Village n Life seeks a Junior IT Technician to support our technology backbone across hotels, apartments, spas, restaurants and offices in Camps Bay and Cape Town. You’ll handle first-line IT support, system checks and device setups, ensuring staff have reliable tools to deliver guest service.

Ideal candidates have 1–3 years in IT support, solid Windows/MacOS knowledge, MS365 experience and a calm, methodical approach under pressure.

Qualifications

• Grade 12 or equivalent and relevant technical qualifications.
• Solid understanding of Windows and MacOS environments.
• Microsoft certification or similar technical qualification is preferred.
• 1-3 years’ IT support experience in a fast-paced environment.
• Familiarity with MS365 and remote support tools.
• Knowledge of networking fundamentals and security tools.

Responsibilities

• Provide first-tier IT support across properties via tickets, calls and walk-ins.
• Perform daily system checks and standardised deployments.
• Assist with user setups, software installations and device support.
• Troubleshoot a diverse tech landscape and assist with CCTV and IP phones.
• Support MS365, mobile devices, email platforms and Active Directory basics.
• Maintain asset registers, password resets and vendor coordination.
• Conduct basic backup checks and Mimecast monitoring.
• Support POS monitoring and basic AV/conferencing setups.

Skills

Windows

MacOS

Networking fundamentals

MS365

Mimecast monitoring

Active Directory

Education

Grade 12 or equivalent

Microsoft certification or similar

Tools

POS systems

CCTV systems

IP phones

Backup tools

Job description

This role forms part of the Technology team at Village n Life, based in Camps Bay, Cape Town.

The Role

As Junior IT Technician, you’ll support the technology backbone that keeps Village n Life running. The environment is fast-paced, service-led and spread across hotels, apartments, spas, restaurants, and offices, which means your work directly impacts day to day operations and guest satisfaction.

You’ll assist with first-line technical support, daily system checks, setup and troubleshooting for users, devices and networks across the group. With your calm approach and solid technical foundation, you’ll help keep systems stable, respond to issues promptly and ensure our people have the tools they need to serve guests well.

Your role is hands‑on, suited to someone who can balance methodical work with quick problem‑solving while staying steady under pressure.

Key Responsibilities

Provide first-tier IT support across all properties, responding to tickets, calls and walk‑ins.

Maintain daily checklists, basic server checks, and accurate reporting to the Head of Technology.

Assist with standardised computer deployments, software installations and user setups.

Troubleshoot a diverse tech landscape, with world class remote tools, or while on‑site.

Support MS365, mobile devices, email platforms and basic Active Directory operations.

Handle administration including asset registers, DSTV account activations, password resetting and vendor coordination.

Conduct basic backup checks and reports, including Mimecast monitoring.

Basic Point of Sale monitoring and support.

Assist with CCTV basics, access control, automation, and IP phone operations.

Perform basic networking checks on switches, access points and cabling and security tools.

Support audio‑visual requirements including smart TVs, conferencing setups, streaming and event tech setups.

Assist with inverter, generator and solar monitoring at a basic operational level.

Ensure all work aligns with group technology standards, security protocols and service expectations.

What We’re Looking For

Grade 12 or equivalent

Microsoft certification or similar technical qualification

1-3 years’ experience in an IT support role

Solid understanding of Windows and MacOS environments

Knowledge of networking fundamentals, security tools and cloud platforms

Strong organisational ability with steady follow‑through on tasks and admin

Clear communication skills suited to assisting non-technical users

A calm, practical approach to troubleshooting in a busy hospitality environment

Valid driver’s licence and reliable transport

Hospitality experience beneficial but not required

Familiarity with Microsoft 365 on remote support tools a must

Property Management and Point of Sales system knowledge is an advantage

What We Offer

Competitive remuneration aligned with experience

Exposure to a wide range of systems within a multi-property hospitality group

Supportive leadership with opportunities to grow your technical capability

Staff housing options and access to staff facilities

A stable, structured environment with clear expectations and guidance

Job Locations: Camps Bay

Job Categories: Information Technology

Job Types: Full-time

Experience Levels: Mid-Level

Job Properties: VNL Group

Please note that if you do not hear from us within three weeks of your application, please consider your application unsuccessful.